Food and Beverage Supervisor

About the role

Mercure Townsville is seeking a Food and Beverage Supervisor to join our dynamic hospitality team in Townsville, QLD. This is a full-time position based at our property, where you will play a crucial role in overseeing the day-to-day operations of our food and beverage outlets. The Food and Beverage Supervisor is essential to delivering exceptional guest experiences and maintaining the high standards Mercure is renowned for. You will work closely with our culinary and front-of-house teams to ensure seamless service delivery, operational excellence, and consistent quality across all dining and beverage offerings.

Key responsibilities

• Supervise and coordinate food and beverage service across restaurant, bar and function areas to ensure efficiency and guest satisfaction
• Monitor food preparation, presentation and portion control to maintain quality standards and brand consistency
• Lead, motivate and train food and beverage staff, providing coaching, performance feedback and professional development opportunities
• Manage inventory control, stock rotation and ordering to minimise waste and maintain cost efficiency
• Ensure compliance with health, safety and food hygiene regulations at all times
• Respond promptly to guest concerns and complaints, resolving issues professionally to ensure positive outcomes
• Oversee table management, seating arrangements and guest flow during service periods
• Collaborate with kitchen and management teams to plan menus, special events and promotional activities
• Maintain cleanliness and organisation of all food and beverage areas, including dining spaces and back-of-house facilities
• Monitor and report on key performance metrics, including service times, labour costs and guest feedback

What we're looking for

• Proven experience as a Food and Beverage Supervisor or similar supervisory role within a hospitality environment, preferably in a hotel or restaurant setting
• Strong leadership and people management skills with the ability to motivate and develop team members effectively
• Excellent knowledge of food and beverage operations, including service standards, menu knowledge and wine/cocktail basics
• Solid understanding of health, safety and food hygiene regulations relevant to the hospitality industry
• Outstanding customer service skills with a genuine passion for creating memorable guest experiences
• Strong organisational and multitasking abilities, with the capacity to manage multiple priorities in a fast-paced environment
• Excellent communication skills, both written and verbal, with the ability to work collaboratively across all levels
• Proficiency in hospitality management systems and point-of-sale (POS) software
• Current RSA (Responsible Service of Alcohol) certification and First Aid certification (or willingness to obtain)
• Flexibility to work evenings, weekends and public holidays as required

What we offer

At Mercure Townsville, we are committed to creating a supportive and rewarding workplace where our team members can thrive. We offer competitive remuneration packages, ongoing professional development and training opportunities to support career progression within the hospitality industry. Our team members enjoy a collaborative work environment, access to staff discounts and benefits, and the opportunity to be part of an international hotel brand with strong values and reputation. We recognise the importance of work-life balance and strive to create a workplace culture that values wellbeing, diversity and inclusion. We are an equal opportunities employer and encourage applications from all qualified candidates.

About us

Mercure Townsville is part of the Mercure Hotels portfolio, a globally recognised brand committed to delivering authentic hospitality experiences. Located in the heart of Townsville, our property offers contemporary accommodation, dining and event facilities to leisure and business travellers. We pride ourselves on our warm service, quality offerings and dedication to guest satisfaction. Our team is passionate about hospitality and committed to upholding the high standards synonymous with the Mercure brand. We believe in investing in our people, fostering a culture of continuous improvement and creating an environment where every team member can contribute meaningfully to our success.

Apply now

If you are an experienced Food and Beverage Supervisor ready to make an impact at Mercure Townsville, we would love to hear from you. Please submit your CV, cover letter and any relevant certifications to join our team today.