Food & Beverage Supervisor

The Restaurant Supervisor is responsible for supervising and coordinating the activities of the waitstaff to ensure exceptional customer service and a smooth dining experience. They assist in training and mentoring the waitstaff, handle guest inquiries and complaints, and maintain the overall cleanliness and organization of the restaurant.

Your Responsibilities As Supervisor

• Assigning tasks to waitstaff, such as seating guests, taking orders, and delivering food and beverages.
• Monitoring the performance of waitstaff and providing feedback.
• Ensuring that guests receive prompt and courteous service throughout their meal.
• Addressing customer inquiries, concerns, and complaints in a professional manner and finding suitable solutions.
• Overseeing table allocation and ensuring efficient use of seating.
• Maintaining accurate reservation records.
• Double-checking orders to ensure accuracy before they are delivered to the guests.
• Ensuring that special dietary requests or allergies are communicated to the kitchen staff.
• Ensuring that all waitstaff adhere to the restaurant's service standards, including dress code and conduct.
• Maintaining a high level of cleanliness and organization in the dining area.
• Encouraging waitstaff to upsell menu items and beverages to increase revenue.
• Training staff on suggestive selling techniques.
• Handling cash payments and credit card transactions accurately.
• Reconciling cash registers at the end of each shift.
• Assisting in creating work schedules for the waitstaff to ensure adequate coverage during peak times.
• Assisting in inventory management and stock control for items used in the dining area, such as glassware, silverware, and table linens.

Skill Sets We Require

• Previous experience in a similar role in the restaurant industry.
• Strong customer service skills.
• Excellent communication and leadership abilities.
• Knowledge of food and beverage menu items.
• Familiarity with POS (Point of Sale) systems.
• Ability to remain calm under pressure and handle difficult situations with professionalism.
• Flexibility in working hours, including evenings, weekends, and holidays.

Experience & Pedigree

• Bachelor’s degree / Diploma in Hotel Management or equivalent