Food & Beverages Operation Manager

About the Role

We are looking for an experienced and results-driven Operation Manager to oversee multiple F&B outlets and drive operational excellence across our business. This role is responsible for ensuring consistent execution of operational standards, improving business performance, developing outlet management teams, and achieving company sales and profitability targets.

Key Responsibilities

1. Oversee the daily operations of multiple F&B outlets.
2. Ensure consistent execution of Front of House (FOH) and Back of House (BOH) SOPs across all outlets.
3. Monitor outlet performance, sales, profitability, food cost, labour cost and operational KPIs.
4. Lead, coach and develop Outlet Managers, Assistant Managers and outlet leadership teams.
5. Analyse sales, inventory and operational reports to identify improvement opportunities.
6. Ensure effective stock control, inventory accuracy and wastage management.
7. Drive cost control initiatives while maintaining product quality and customer satisfaction.
8. Handle operational challenges, customer complaints and implement effective corrective actions.
9. Ensure compliance with food safety, hygiene and company standards.
10. Support new outlet openings, operational improvements and business expansion initiatives.

Requirements

• Minimum 7 years of experience in restaurant, café, kopitiam or related F&B operations.
• Minimum 3 years of experience managing multiple F&B outlets.
• Must have proven experience managing at least four (4) outlets or operations of comparable scale.
• Must have hands-on experience in both FOH & BOH SOP execution.
• Must possess strong Stock Control, Cost Control and Report Analysis skills.
• Experience managing Outlet Managers, Assistant Managers or Area Managers.
• Strong understanding of sales analysis, inventory management, food cost, labour cost and operational reporting.
• Experience managing high-volume, fast-paced restaurant operations.
• Experience managing multilingual and foreign worker teams is an advantage.
• Diploma or Degree in Hospitality, Business, Operations Management or related field is preferred. Candidates with strong relevant experience are encouraged to apply.
• Proficient in Microsoft Excel or Google Sheets and able to interpret POS reports.
• Able to communicate effectively in English and Bahasa Malaysia.
• Possess own transport and willing to travel frequently between outlets.
• Able to work during weekends, public holidays and operational emergencies when required.

Preferred Leadership Qualities

• Strong ownership, accountability and integrity.
• Commercial mindset with strong business acumen.
• Hands-on leadership style with excellent problem-solving skills.
• Able to coach and develop managers to achieve operational excellence.
• Strong decision-making ability under pressure.
• Detail-oriented with excellent follow-through.

If you have a strong passion for multi-outlet F&B operations and are ready to lead high-performing teams, we invite you to apply and grow with us.