Food Bank Programs Coordinator

Job Title: Food Bank Programs Coordinator

Company: Caldwell Family Centre Inc.

Location: Ottawa, ON

Job Type: Full-time (35 hours per week)

Schedule: Monday to Friday (Occasional evenings or weekends required)

Reports To: Executive Director

About Caldwell Family Centre

The mission of the Caldwell Family Centre is to reduce the impact of poverty in Ottawa. The Centre plays a critical role in supporting residents in need through a wide variety of essential services, including food security, social engagement, and child and youth programming.

Position Overview

The Food Bank Programs Coordinator oversees the day-to-day organization and delivery of food and nutrition programs at the Caldwell Family Centre. This includes managing the on-site food bank, supporting partner agency programs, facilitating home deliveries, and running weekly off-site food bank services at 1475 Caldwell Avenue and 6 Epworth Avenue.

This role requires close daily collaboration with meal program kitchen staff, hands-on volunteer supervision, physical inventory handling, and direct client support.

Key Responsibilities

Program Coordination & Logistics

• Coordinate daily operations for on-site, off-site (1475 Caldwell Ave and 6 Epworth Ave), and home delivery food bank programs.
• Unload a 4,500 kg delivery truck for food supplies and off-site program setups.
• Inspect all incoming produce and food inventory for freshness and "best by" dates.
• Maintain daily communication with kitchen staff to ensure produce and foodstuffs meet meal program needs.
• Prepare weekly food boxes and personally deliver emergency food boxes when necessary.
• Ensure all food bank areas are kept clean, organized, and compliant with health and safety protocols.

Volunteer & Student Leadership

• Work with management to determine volunteer staffing needs.
• Assign duties, train, and supervise volunteers and placement students in all food bank operations and safety procedures.
• Oversee team tasks including delivery unloading, food sorting, shelf stocking, and client service.

Client Service & Administration

• Serve clients directly in the food bank, fulfilling reception duties by recording client visits and providing warm referrals to Caldwell Family Centre's Wrap Around Services.
• Accept monetary and in-kind donations and collect required details for charitable tax receipts.
• Collect data and maintain accurate records in the Link2Feed database, generating attendance and demographic reports.
• Provide flexible support by filling in for other roles within the organization when required.

Requirements

• Driver's License:. Valid Ontario Class G driver’s license
• Physical Capability: Must be physically able to carry 50 lbs up and down stairs.
• Supervisory Experience: Previous supervisory experience is mandatory.
• Background Check: Must successfully pass a police record check.
• Software Skills: Proficiency with Google Workspace and Microsoft Office Suite.
• Interpersonal Skills: Strong organizational and communication skills, a pleasant demeanor, and a commitment to working respectfully with diverse populations and cultures.

Qualifications

• Education & Experience: Post-secondary education in the Humanities OR demonstrated experience coordinating human services programs.
• Mandatory Certifications (Will be provided upon hire if not currently held):
• Safe Food Handling Certification
• First Aid / CPR Certification
• WHMIS Certification

Preferred Assets

• Experience working in a warehouse or logistics environment.
• Experience recruiting, training, or supervising volunteers.
• Non-Violent Crisis Intervention (NVCI) training.
• Fluency in a second language.

What We Offer

• Meaningful work supporting the Ottawa community.
• Consistent full-time hours (35 hours/week).
• On-the-job certification support (Safe Food Handling, First Aid/CPR, WHMIS).

Pay: $43,680.00-$49,140.00 per year

Benefits:

• Casual dress
• Dental care
• Employee assistance program
• Extended health care
• On-site parking
• Vision care

Work Location: In person