Food Hub Support (Retail Assistant)

Are you looking for meaningful work where every shift helps people in your local community? Join Foodbank SA & NT at our Ceduna Food Hub and help create a welcoming, dignified shopping experience for people accessing food relief.

• Be part of Australia’s largest food relief organisation
• Join a friendly, values-led team supporting the Ceduna community
• Help provide practical support, dignity and hope to people doing it tough
• Enjoy permanent part-time hours within a Monday to Friday roster

About the Role

Foodbank SA & NT is seeking a permanent part-time Food Hub Support to join our Ceduna Food Hub. This is a rewarding, hands-on role where you will work alongside staff and volunteers to keep the Food Hub running smoothly and ensure every client is treated with warmth, respect and care.

The role is 20–24 hours per week, with rostered hours between Monday and Friday, 8.00am to 4.00pm. Rostered days will be negotiated with the successful candidate.

Our Food Hubs are designed to feel like a general store, giving clients choice, dignity and access to essential food and groceries. As Food Hub Support, you will assist the Food Hub Coordinator with daily operations, customer service, volunteer support and stock presentation.

In this role, you will:

• Provide high-quality customer service with sensitivity to social, cultural and individual needs
• Support clients to access food relief in a respectful and welcoming environment
• Assist with the induction, training and day-to-day support of volunteers
• Support stock control, ordering, receiving and inventory management
• Help keep the Food Hub organised, clean, well-presented and accessible
• Step in when required to coordinate the volunteer team and complete daily administration in the Coordinator’s absence.

What You'll Bring

You will be someone who enjoys practical, community-focused work and takes pride in creating a positive experience for others. You will be organised, approachable and able to work cooperatively with a diverse team of staff and volunteers.

We are looking for someone with:

• Strong communication, customer service and interpersonal skills
• Good organisational skills and the ability to manage time effectively
• A genuine commitment to community service and supporting people with dignity
• Confidence working in a hands-on environment
• The ability to work with, encourage and support volunteers
• Customer service experience, which is essential for this role
• Retail, inventory management or team leadership experience, which will be highly regarded.

A National Police Clearance and First Aid Certificate are essential. If you don't hold these, we can help you obtain them.

About Us

Foodbank SA & NT is South Australia and Northern Territories largest food relief organisation. We are a not-for-profit and non-denominational community-based organisation established in SA in 2000.

Our vision is to end hunger in South Australia and the Northern Territory. Our mission is to get the most good food, to the most people, in the most efficient way possible.

Foodbank SA & NT has 13 Food Hubs and provides food relief to over 150,000 people every month. One third of these are children. In the last 12 months, we have sourced enough food to put more than 10 million meals on the table of those doing it tough in our community.

Why Join Us?

• Purpose-driven work where you can see the impact of your contribution every day.
• A supportive, friendly team environment.
• The opportunity to build strong local connections and support the Ceduna community.
• Varied, hands-on work across customer service, stock management, volunteer support and daily operations.

To Apply:

Please submit your application, including a one page cover letter and resume via Seek.

For enquiries, please email Tracy Hillier, General Manager - Human Resources at [email protected].

Foodbank SA & NT seeks to employ people who reflect the diversity of our clients. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

As an organisation, Foodbank SA & NT is committed to protecting children, young people and vulnerable adults and promoting diversity and inclusion. All employees and volunteers are required to work within our Code of Conduct and to undergo pre-employment checks relevant to their role.