Food Service Supervisor

Company: KINTON RAMEN SEASONS WINNIPEG

Address: 515 Sterling Lyon Pkwy Unit 7, Winnipeg MB, R3P2S8

The Brand

Kinton Ramen Winnipeg is an energetic and authentic ramen restaurant located at the Seasons of Tuxedo. We are currently looking for Full-Time Food Service Supervisor to work with us. Apply to work with us if you're ever interested in working at a restaurant and enjoying yourself at work!

Job Overview

Food Service Supervisor is the restaurant’s most senior leader and is responsible to develop and facilitate the required capabilities to deliver results at their restaurant. The Food Service Supervisor plans and directs all restaurant day-to-day operations and is accountable for key financial and performance measures, including sales, service recovery, health & safety, cleanliness inspections, guest experience, and employee engagement & retention.

Job Title

Food Service Supervisor

Management Level

Management

Reporting to

General Manager

Corporate Values

Better Than Yesterday

Job responsibilities

[Financial & Restaurant Profitability]

• Review, understand and operate towards the business goals and financial targets established by General Management
• Suggest operational improvements that drive restaurant sales or reduce costs
• Identify opportunities and best practices to improve profitability
• Alignment and maintaining margins according to plan ensuring inventory accuracy

[Food & Restaurant Safety]

• Ensure compliance with employment standards, human rights, health and safety, and WHMIS
• Ensure effective implementation and compliance of food safe and pest control programs
• Lead and drive restaurant quality checks including cleanliness inspections
• Submit requests for repairs and maintenance of the equipment and facility when required

[Guest Experience]

• Audit and uphold food quality, presentation, and service standards through regular floor and kitchen presence
• Observe, assess, and evaluate restaurant operations against pre-set brand standards
• Coach employees in real-time to correct service gaps and reinforce standards
• Analyze root causes of operational or guest service issues and assist in developing corrective action plans
• Ensure that all identified guest concerns are tracked and resolved to satisfaction

[Employee Engagement & Development]

• Train, coach and develop staff to deliver a positive and performance-motivated employee culture
• Ensure that the restaurant is fully staffed with the right people by adhering to approved recruitment process developing and retaining great employees and maintaining a pipeline of candidates ready to fill vacancies
• Support corporate HR Department’s employee policies, procedures, and programs for a consistent experience for all employees
• Ensure all employee relations inquiries and complaints are handled promptly

Qualifications

[Experience]

• Minimum 1 year of experience in a leadership or supervisory role
• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years of related field is required
• A valid Manitoba Food Handler and Smart Choice Certificates are required

[Skills & Qualifications]

• Strong communication skills in English; multiple languages is considered a strong asset.
• Strong leadership skills with an entrepreneurial spirit
• Driver of sales, profitability, and operational efficiency
• Proven history of hiring, coaching, and training
• Effective decision-making skills
• Effective conflict management skills
• Innovative, detail oriented, and quality conscious
• Understanding of food handling and sanitation standards
• Positive attitude and a consistent display of professionalism
• Ability to take constructive feedback and leadership

Hours of Work

• Full time - must have the ability to work minimum 30 hours a week
• Ability to work flexible shifts- mornings, days, evenings, weekends, holidays

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position requires standing for up to 8 hours per shift, walking, bending, kneeling, stooping, and climbing all day. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. This position also requires lifting up to 25lbs from floor to waist, waist to shoulder and shoulder to above head. This position also required twisting, turning, and reaching.

Health & Safety

Must work in compliance with the Occupational Health and Safety Act Regulation and follow in accordance to the Company’s Health and Safety policies and procedures.

Diversity & Inclusion

KINKA FAMILY invites applications from all qualified individuals. We are committed to employment equity and diversity in the workplace, and welcome applicants from diverse

backgrounds.

Accommodation

Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodation for interviews or other meetings, please feel welcome to note your needs in your application.

Employee Declaration

I acknowledge receipt of this Job Description and Demands Analysis. I understand, agree, and accept responsibility of my duties and agree that I am in good physical condition to accept the job demands as outlined above.

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Every Weekend
• Monday to Friday
• Weekends mandatory

All resumes will be retained for the duration of the recruit only; all resumes will be destroyed immediately following candidate selection.

Personal information is reviewed by senior managers only, kept in strict confidence and used only for the purposes of scheduling interviews. By forwarding your resume and/or application for the position you signify your acceptance of these terms.

Thank you for your interest in Kinton Ramen Winnipeg. Please submit your resume and cover letter to [email protected] to apply. Candidates whose skills and interests fit the opportunity will be contacted.