FOOD SERVICES OPERATIONS MANAGER

Managing Day-to-Day Operations

Assists in the ordering of Food and Beverage (F&B) supplies, cleaning supplies and uniforms.

Supervises daily F&B shift operation and monitors compliance with all F&B policies, standards and procedures.

Supports and supervises an effective monthly self inspection program.

Operates all department equipment as necessary and reports malfunction.

Supervises staffing levels to verify that guest service, operational needs, and financial objective are met.

Encourages and builds mutual trust, respect, and cooperation among team members.

Understands employee positions well enough to perform duties in employees' absence.

Develops specific goals and plans to prioritize, organize, and accomplish work.

Monitors and maintains the productivity level of employees.

Verifies that all team members/supervisors understand the brand specific philosophy.

Maintains the operating budget, and verifies that standards and legal obligations are followed.

Assists supervisors in understanding team members ever changing needs and expectations, and how to exceed them.

Celebrates and fosters decisions that result in successes as well as failures.

Communicates areas that need attention to staff and follows up to verify understanding.

Coordinates cleaning program in all F&B areas (e.g., General clean), identifying trends and making Recommendation for improvements.

Establishes and maintains open, collaborative relationships with employees.

Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork and passion for providing service.

Follows property specific second effort and recovery plan.

Stays readily available/ approachable for all team members.

Demonstrates knowledge of the brand specific service culture.

Providing Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Serves as a role model to demonstrate appropriate behaviors.

Manages day-to-day operations, monitors quality, and standards and meets the expectations of the customers on a daily basis.

Takes proactive approaches when dealing with guest concerns.

Sets a positive example for guest relations.

Stays readily available/ approachable for all guests.

Reviews comment cards and guest satisfaction result with employees.

Responds in a timely manner to customer service department request.

Additional Responsibilities

Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

Analyzes information and evaluates results to choose the best solution and solve problems.

Performs hourly job function if necessary.

Extends professionalism and courtesy to team members at all times.

Comprehends budgets, operating statements and payroll progress report.

Performs other duties, as assigned, to meet business needs.

Westrama Management (S) Pte. Ltd.

Westrama is an international trendsetting professional talent recruitment service provider for a multitude of industrial activities within Singapore. the Middle-East and West-Asian countries. Supporting us is our more than 3 decade of years of experience and a full array of clients who come back to us for all their human resource needs.

What drives us is our in-depth understanding of our clients' as well as our job seekers· quests and aspirations which we meet impeccably. Our prime concerns are our clients and job seekers who have reposed faith in our abilities and competitiveness. We specialize in meeting human resource needs to accelerate growth.

Whether you are an employer or a job seeker, and what you want is a job or an employee. you can entrust the same with us. We will do everything spic and span as you will want it. Our proof of competence is the hundreds of testimonials from satisfied clients and job seekers from within Singapore who have patronized us for ages and found profitable employment locally and internationally.

Making life easy for clients and job seekers is a pleasure for us and that you will see in our totally revamped portal. Clients as well as job seekers can now instantly contact us by chat, email or simply talk to one of our friendly executives anytime. Job seekers can post their resumes in the portal itself making us accessible 24/7 ..

At Westrama, we understand that businesses cannot wait infinitely to get positions filled. To meet our client needs instantly, we maintain a huge database of prospective candidates categorized on the basis of skill sets, education, experience and oompatibility Our database comprises of both local Singaporeans and foreigners throughout the world.

Our database is the most extensive and only the most eligible candidates find a place in it Every candidate listed in the database is subjected to a rigorous filtering process - from verifying educational credentials to experience, nothing is left to chance. Our recruiting staffs evaluate each candidate's claims with a lens to make the decision making process foolproof.

Unlike the competition, we do not wait for candidates to apply before including them in the database. We are next to none in taking a proactive approach to talent hunting. We participate in career exhibitions and social media. Our reach is so extensive that many of our patrons reach us through word of mouth and appropriate reference.

Proof of our quality of service is what puts us on the top. Our ambassadors are our countless numbers of satisfied clients and job seekers who have helped us in our endeavor to provide businesses and industry nothing but the best in talents. Not a day goes without someone sending us words of appreciation and stories of success they have to tell us.