Food Shop Associate

The Food Shop Associate is responsible for ensuring smooth day-to-day operations in the Trading Store and for submitting reports in a timely manner. You shall have a reporting line to Accounting, Treasury & Credit & Collection department in the Head Office.

Duties and Responsibilities

1. Regular Branch Transactions

• Inspects quality and actual count/ heaviness of boxes delivered
• Processes Sales Order by recording transactions in the system
• Endorses the Sales Order to the Picker
• Assists the customer in checking the actual count of boxes dispatched and signing the release form
• Ensures correct payment of customer and checks for counterfeit bills
• Maintains filing of hard copy receipts and invoices, scans and sends soft copy to Accounting
• Deposits accumulated cash payments in the safety vault. For shops with cash360, Food Shop associate is also responsible for machine deposits and coin collection coordination with Credit & Collection department.
• Coordinate with Sales & Operations Agent regarding walk in customer demand & transactions

2. Customer Management

• Manage customers, assist in order taking and consolidation
• Assist Food Shop Sales & Operations Agent in acquiring customers with a monthly target
• Ensure customer service satisfaction

3. Reports

• Prepares the Start of Day (SOD) and End of Day (EOD) inventory reports by extracting Quantity on Hand (QoH) information from the system.
• Prepares Cash on Hand report at the start of end of shift, including logs of vault and machine deposits.
• Prepares Daily Sales Reports
• Submit all reports to the accounting and treasury teams by End of day

4. Cash Management

• Facilitates deposit and withdrawal of cash in the vault
• Reconciliation of daily sales remittance
• Endorsement of cash to bank representative for cash pick-up
• Handling of petty cash and change fund

5. Store Management

• Ensure cleanliness, organization and sanitation of the branch is sustained at all times

6. People Management

• Oversees daily performance of branch team
• Provides training and mentoring for branch team
• Ensures compliance to E&L Code of Conduct including attendance
• Implements safety protocols and COVID-19 preventive measures in the trading store
• Facilitate weekly branch alignment

7. Other Duties and Responsibilities

• Performs other tasks as may be assigned from time to time
• Complies with the Company’s Quality Management System.

Qualifications

• Graduate of any course but Accounting Technology/ Bookkeeping is preferred
• 1 year work experience in store keeping, inventory and cash handling
• Have experience in handling a team
• Proficient in Microsoft Excel and trainable in MD365
• High attention to detail
• High level of reliability and integrit
• Based or willing to be based on the shop’s location