Food Supervisor

Job Overview

Dairy Queen is seeking a reliable and motivated Food Service Supervisor to support daily restaurant operations and lead team members during assigned shifts. The successful candidate will help maintain high standards of customer service, food quality, cleanliness, safety, and operational efficiency.

The Food Service Supervisor will assign tasks, train employees, monitor performance, resolve customer concerns, and ensure that restaurant procedures and food safety standards are followed.

Duties and Responsibilities

• Supervise and coordinate the activities of food counter attendants, kitchen staff, and other restaurant employees.
• Assign daily duties and organize staff to ensure efficient service during each shift.
• Monitor food preparation, portion sizes, product quality, and presentation.
• Ensure customer orders are prepared accurately and served promptly.
• Train new employees on restaurant procedures, food preparation, customer service, sanitation, and workplace safety.
• Provide coaching and direction to employees and report performance concerns to management.
• Maintain proper food handling, sanitation, cleaning, and temperature-control procedures.
• Ensure equipment, work areas, dining areas, washrooms, and storage areas are kept clean and organized.
• Monitor inventory levels and inform management when food, packaging, or cleaning supplies need to be ordered.
• Assist with receiving deliveries and verifying products and quantities.
• Resolve customer questions and complaints professionally.
• Operate the point-of-sale system and assist with cash handling, refunds, and end-of-shift procedures.
• Complete required daily records, including temperature logs, cleaning checklists, waste records, and shift reports.
• Ensure employees follow company policies, uniform standards, attendance expectations, and safety procedures.
• Assist with opening and closing the restaurant.
• Perform the duties of food counter attendants or kitchen staff when required.
• Report equipment problems, safety concerns, incidents, and operational issues to management.

Qualifications and Skills

• Previous restaurant, fast-food, retail, or customer-service experience is preferred.
• Previous supervisory experience is an asset but not required.
• Strong communication, organization, and problem-solving skills.
• Ability to lead employees and provide clear instructions.
• Ability to remain calm and organized during busy periods.
• Reliable, punctual, and able to work with minimal supervision.
• Able to work effectively as part of a team.
• Basic cash-handling and computer skills.
• Knowledge of food safety and sanitation practices is preferred.
• Food safety certification is an asset.
• Ability to stand for extended periods and perform repetitive tasks.
• Ability to lift and carry restaurant supplies and products as required.
• Must be available to work various shifts, including evenings, weekends, and holidays.

Employment Conditions

• Fast-paced restaurant environment.
• Combination of standing, walking, bending, lifting, and repetitive tasks.
• Work may involve exposure to heat, cold storage areas, cleaning products, and kitchen equipment.
• Employees must follow all company food safety, health and safety, and workplace policies.

Pay: From $18.00 per hour

Work Location: In person