Food Technologist

JOB TITLE: Food Technologist

DEPARTMENT: Technical

REPORTS TO: Technical Manager

RESPONSIBLE FOR: N/A

MAIN PURPOSE:

Under the direction of the Technical Manager provide technical support to the company, liaising with both suppliers/customers on technical requirements

RESPONSIBILITIES/KEY TASKS:

CUSTOMER

1. Complete customer requests in a timely and organised manner

2. Investigate customer complaints and complete monthly complaint KPI report.

HEALTH & SAFETY

1. Maintain standards of health and safety and compliance to all appropriate legislation, hygiene, and security in the work environment

2. Highlight and report any hazards, near misses and accidents

3. Works and challenges others to work in a safe and responsible manner

TECHNICAL

• Provide technical Support to the company and all customers within reasons of the role.
• Assist in the development/maintenance of company policies in line with new legislation, customer requirements or company standards
• Assist the technical team during customer audits and visits, including during third party inspections.
• Assist the technical manager during customer KPI reviews, and in the tasks associated with this to ensure completion and customer satisfaction.
• Keep abreast of legislation to ensure company compliance and communicate any changes internally.
• Assist in the benchmarking of products to ensure technical compliance to specification.
• Work closely with NPD and Commercial to integrate with the NPD launch process to ensure successful product launches
• Ensure new products are analysed according to customer requirements for nutrition and shelf life.
• Completion of Quality Attribute sheets and any other technical documentation required by the customer, or the business.
• Assist in the update and maintenance of Unity to ensure technical information is available for all products.
• Attend and assist with development and PPR trials.
• Manage objectives set by the technical manager and ensure completion within the timescales provided.

VALUES & BEHAVIOURS

1. Always portray a positive image of the company and its values in a professional manner

2. Adhere to all company rules and procedures, paying particular attention to health and safety

3. To ensure that the legality, safety, quality, authenticity of products maintained through EPC, and to ensure they are produced to required specification

4. Any other duties which might reasonably be requested in association with this role in order to meet the needs of the business.

5. Ensure effective communication of company objectives, policies and practices to all members of staff