FORD SERVICE MANAGER

• Oversee operations in an auto service unit to ensure compliance with quality standards
• Contact clients and convince them to bring vehicles to their unit for repairs
• Oversee the inspection of automobiles to identify faulty components and facilitate process for repairs
• Supervise the activities of automotive service technicians to ensure efficient job performance and timely repairs
• Conduct price negotiations with clients to reach a favorable bargain for both management and client
• Oversee the hiring and training of an effective auto service team
• Maintain accurate record of all accounts and relevant financial information
• Monitor inventory to regulate and ensure availability of required vehicle parts
• Ensure automotive service staff comply with environmental laws and regulations
• Oversee the procurement of vehicle parts, automotive equipment and various other items required in an auto service department
• Evaluate the performance of automotive service staff in order to acknowledge efficient employees and guide underperforming ones
• Listen to client complaints and assist in addressing their issues and resolving challenges
• Oversee the disposal of wastes such as used engine oil, soot to ensure adherence to health and safety laws
• Assign and schedule work duties to auto service staff according to their skills
• Follow up customers to obtain feedback and ensure they are satisfied with received service
• Attend workshops and study relevant publications to stay up-to-date with developments in the automotive service industry.

Must Have Great People Skills. Equal Employment Opportunity Maplecrest Ford Lincoln does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability or any other characteristic protected by law. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Maplecrest Ford Lincoln will be based on merit, qualifications and abilities.

Job Description The statements included in the job description are intended to outline the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed

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