Forensic Data Entry Associate

Position Summary

We are seeking a detail-oriented Forensic Data Entry Associate to support digital forensic operations through accurate data entry, documentation, and direct communication with US-based clients. The ideal candidate has at least one year of IT-related work experience, strong English communication skills, and a willingness to learn digital forensic tools and processes through structured training.

Key Responsibilities

Data Entry and Documentation

·        Perform accurate data entry, information encoding, and documentation tasks in accordance with established procedures.

·        Review, organize, and maintain digital records, case-related documents, and other information required for forensic operations.

·        Record and validate information collected during forensic workflows, ensuring completeness, accuracy, and consistency.

·        Identify incomplete, inconsistent, or potentially inaccurate information and coordinate with the appropriate team members for clarification or correction.

·        Maintain organized records of assigned tasks, client instructions, and relevant case updates.

Client Communication and Support

·        Communicate directly with US-based clients to clarify requests, confirm information, and provide appropriate updates regarding assigned tasks.

·        Respond to routine client inquiries professionally through email, calls, or other designated communication channels.

·        Explain technical processes and requirements in clear, client-friendly language without using unnecessary technical jargon.

·        Document client instructions, requests, and relevant updates accurately to ensure proper coordination and follow-through.

·        Proactively request clarification when client instructions or submitted information are incomplete or unclear.

·        Maintain a professional and service-oriented approach when managing client expectations and addressing routine concerns.

·        Escalate complex inquiries, unusual requests, and issues requiring technical expertise or management approval to the appropriate team members.

Digital Forensic Operations Support

·        Assist the forensic team with organizing information and maintaining documentation required for digital forensic workflows.

·        Follow established procedures for handling sensitive information and maintaining the confidentiality and integrity of case-related data.

·        Learn and use designated software, platforms, and digital forensic tools as required by the role.

·        Follow documented workflows, quality-control procedures, and instructions provided during training.

·        Coordinate with internal team members to ensure assigned tasks are completed accurately and within established deadlines.

·        Perform other related duties as assigned by the supervisor.

Qualifications and Requirements

·        Bachelor’s degree in information technology, Computer Science, Cybersecurity, Information Systems, or a related field. Candidates with relevant technical education or experience may also be considered.

·        At least 1 year of IT-related work experience, such as IT support, technical support, help desk, service desk, network support, or other related technical roles.

·        Basic knowledge of Windows operating systems, Microsoft 365, and fundamental networking concepts.

·        Excellent written and verbal English communication skills, with the ability to communicate professionally with US-based clients.

·        Strong attention to detail and commitment to accuracy when handling repetitive and detail-sensitive tasks.

·        Good documentation, organizational, and time-management skills.

·        Ability to understand client instructions, ask relevant follow-up questions, and communicate information clearly.

·        Ability to follow established procedures, work with sensitive information, and seek guidance when handling unfamiliar situations.

·        Willingness and ability to learn new software, systems, and digital forensic processes.

·        Professionalism, discretion, and respect for confidentiality when handling client and case-related information.

·        Ability to work collaboratively with internal teams while managing assigned tasks independently.

Preferred Qualifications

·        Experience communicating directly with US-based clients or international customers.

·        Familiarity with data entry, quality assurance, documentation, or case-related administrative tasks.

·        Familiarity with Microsoft Excel, particularly data entry, sorting and filtering data, formatting spreadsheets, and basic formulas.

·        Exposure to cybersecurity, digital forensics, litigation support, legal processes, or data privacy.

·        Familiarity with ticketing systems, case management platforms, or structured service workflows.

·        Prior experience with specialized digital forensic software is an advantage but is not required.

Training and Learning Expectations

The successful candidate will undergo structured training to develop the foundational knowledge and practical skills necessary to support digital forensic operations.

1. Digital Forensic Fundamentals

·        Understand the purpose of digital forensics and its role in supporting investigations.

·        Become familiar with common sources of digital evidence, including mobile devices, computers, email, social media, and websites.

·        Understand the importance of evidence integrity, accurate documentation, confidentiality, and proper information handling.

·        Learn to follow established procedures when working with case-related information and digital evidence records.

2. Introduction to Digital Forensic Tools

Depending on assigned workflows and business requirements, the employee will receive training or guided exposure to relevant tools used by the forensic team, including:

·        Mobile Device Forensics: Cellebrite, MOBILedit, and Magnet AXIOM.

·        Computer and Disk Forensics: FTK Imager and EnCase.

·        Email Forensics: Forensic Email Collector (FEC) and Aid4Mail.

·        Social Media and Website Evidence Capture: WebPreserver.

·        Additional Forensic Collection Tools: Message Crawler.

The employee will learn the purpose of the assigned tools, how to navigate the relevant interfaces, and how to follow documented procedures for recording, organizing, and validating information.

Core Competencies

·        Attention to detail and accuracy

·        Written and verbal English communication

·        Client service and professionalism

·        Data entry and information organization

·        Documentation and quality control

·        Basic IT knowledge and technical aptitude

·        Critical thinking and problem-solving

·        Confidentiality and responsible information handling

·        Adaptability and willingness to learn

·        Time management and accountability

·        Teamwork and collaboration

Basic WFH Equipment Requirements:

·        Stable internet connection, preferably at least 100mbps, and have backup internet connection

·        Headset and video camera for video calls/ online meetings

This job description does not list all the duties of the job. You may be asked by supervisors or managers to perform other instructions and duties. This job description may be revised from time to time.