Forensic Technical Leader (Electrical/Mechanical)

Responsibilities

• Provide technical leadership and oversight for an assigned group of consultants and their active assignments.
• Communicate regularly with assigned consultants to discuss ongoing assignments and provide technical/engineering guidance as needed.
• Identify opportunities to expand scope, introduce additional expertise, or increase value provided to clients on assigned jobs.
• Collaborate with leadership to review larger incoming and ongoing assignments and evaluate value-add opportunity, onsite clerking, opportunities, and insurance risks that exist, refining the process for consulting on larger and project-management-intensive jobs.
• Oversee report reviews for assigned consultants to ensure deliverables meet company standards for quality, professionalism, and technical accuracy.
• Assist consultants in developing investigative approaches and solving technical challenges encountered during projects.
• Champion and instill the following qualities throughout the team:
• Professionalism
• Consistency with respect to reports, site visits, documentation, and time entries
• Prompt communication
• Support the continued development of assigned consultants through mentorship and technical guidance.
• Support company leadership in maintaining strong relationships with insurance carriers and adjusters.
• Champion the company's commitment to professionalism, attention to detail, and results-oriented service.

Technical Consulting Responsibilities

• Provide industry-leading technical consulting and project management services in insurance loss situations. This includes but is not limited to the following tasks:
• Traveling and performing site visits and inspections
• Conducting research on the insured's business and machinery
• Reporting and opining on repair vs. replacement, restoration, costs, etc.
• Project managing loss situations to return the insured to pre-loss condition efficiently
• Serving as the eyes and ears for the insurance adjuster and keeping them apprised of developments, delays, concerns, and otherwise
• Sourcing and managing vendors as necessary to restore the insured to pre-loss condition
• Coordinating repair/replacement timelines
• Coordinating efforts of vendors, OEMs, and numerous parties
• Calling out betterments, upgrades, and discrepancies wherever possible, with an emphasis on saving the client time and money
• Responsible for providing excellent customer service and know-how that exceeds customer expectations. Word-of-mouth referrals drive assignments in this industry; the goal is to receive high marks from adjusters on all assignments.
• Objectivity and accuracy are critical when providing analysis. Always report a defendable position that will stand up to a legal challenge.
• Be timely with reports and deliverables to customers. Follow up with clients on desired deliverables and timing. Strive to exceed timing and accuracy expectations on all deliverables.
• Look for circumstances to add value to clients and their customers by offering other services or expanding scope, including but not limited to:
• Including additional expertise via internal consultants or external vendors
• Recommending alternative repair or replacement options
• Mitigating business interruption
• Project managing a loss situation
• Gain the client's approval prior to proceeding with expanded scope items.
• Consultants must gather and archive excellent documentation to support their findings. This might include but is not limited to:
• Knowledge from the insured
• Pictures
• OEM and industry information and documentation
• Service history regarding the equipment
• Information from vendors and contractors
• Publication references