Fort Tuff Lead

Workwear Department Lead

Position Overview:
As the Workwear Department Lead, you will play a key role in leading, training, and overseeing your assigned departments and staff. This position requires a proactive, self-motivated individual who can see tasks through to completion while maintaining a high standard of customer service, merchandising, and store operations. You will lead a team of 5 to 10 staff members and work closely with management to ensure a smooth and successful retail experience.

Responsibilities:

• Perform opening and closing duties (turn-key operations).
• Recruit, train, and mentor sales staff, ensuring they are equipped with the skills needed for success.
• Assign tasks to team members and monitor sales performance.
• Manage inventory by tracking stock levels, completing paperwork, and ensuring adequate supply levels.
• Stock shelves, set up displays, process transactions, and maintain store cleanliness.
• Provide staff with constructive feedback and assist with customer inquiries.
• Motivate sales associates and foster a competitive yet collaborative team environment.
• Maintain a strong understanding of all company products and services to effectively drive sales.
• Implement and oversee sales floor merchandising and security measures to minimize shoplifting.
• Deliver top-tier customer service, including handling difficult situations professionally.

Qualifications & Skills:

• High school diploma or GED required; college education preferred but not mandatory.
• Strong written and verbal communication skills.
• Proficiency in MS Outlook and MS Office.
• Experience in retail sales, department management, or workwear-related industries is a plus.
• Familiarity with trade industry apparel such as FR clothing, steel vs. composite toe boots, and workwear is beneficial.
• Experience with POS systems and cash handling.
• Strong organizational and merchandising skills.
• Dependable, trustworthy, and able to work well with a team.

Work Schedule:

• Full-Time (32-40 hours per week).
• Weekends Required:
  • January - October: 50%
  • November - December: 75%
• Shifts may include days, evenings, and weekends.

Benefits:

Hourly Wage + 2% Commission on Sales

• 3% company match in Simple IRA account.
• Partially funded health insurance.
• Fully funded life insurance.
• Generous employee merchandise discounts.
• Flexible scheduling.
• Paid time off.
• Commission opportunities.

What We Expect from You:

• Deliver the best customer service experience.
• Maintain dependability and trustworthiness in all aspects of the job.
• Uphold company policies and work well with others.
• Be organized, detail-oriented, and knowledgeable about merchandise.
• Operate the cash register (POS) efficiently.

If you are a self-starter who thrives in a team environment and takes pride in your work, we would love to have you on board!