Fortinet SDWAN Specialist

Job Description – Resident Engineer (Fortinet SD-WAN)

Position Title

Resident Engineer – Fortinet SD-WAN

Location

Malaysia

Employment Type

Full-Time, Dedicated Onsite Resident Engineer

Role Overview

We are seeking a highly skilled Resident Engineer with strong experience in Fortinet SD-WAN technologies to support enterprise WAN operations for a major multinational customer. The engineer will be stationed onsite at the customer premises and will be responsible for day-to-day network operations, troubleshooting, implementation, and escalation management.

Key Responsibilities

• ⁠ ⁠Provide onsite operational support for enterprise WAN and SD-WAN infrastructure.

• ⁠ ⁠Manage and support Fortinet SD-WAN deployments.

• ⁠ ⁠Monitor network performance and ensure service availability.

• ⁠ ⁠Troubleshoot WAN, routing, and connectivity issues.

• ⁠ ⁠Perform incident management and root cause analysis.

• ⁠ ⁠Support planned changes, upgrades, and maintenance activities.

• ⁠ ⁠Coordinate with service providers and OEM support teams.

• ⁠ ⁠Implement network configuration changes under change management process.

• ⁠ ⁠Maintain operational documentation and reports.

• ⁠ ⁠Provide technical escalation support to customer operations teams.

Technical Requirements

• ⁠ ⁠Strong hands-on experience with Fortinet SD-WAN solutions.

• ⁠ ⁠Good knowledge of FortiGate firewall administration.

• ⁠ ⁠Strong understanding of:

* Routing protocols (BGP, OSPF, Static Routing)

* VPN technologies (IPSec, SSL VPN)

* WAN optimization

* LAN/WAN troubleshooting

• ⁠ ⁠Experience with network monitoring tools.

• ⁠ ⁠Good understanding of ITIL processes.

Preferred Certifications