Forward Deployed AI Engineer

We are looking for a Forward Deployed Engineer who thrives on solving complex, real-world technical problems directly with customers. In this role, you will work closely with strategic customer accounts to understand their environments, identify gaps and challenges, and build practical solutions using AI, data, automation, and security technologies . Your work will go beyond individual customer engagements—helping shape scalable solutions and improvements that can benefit customers across the platform.

Job Responsibilities

• Embed directly within assigned customer accounts to deeply understand their environment, workflows, and security challenges
• Follow the FDE engagement loop: Discover, Ideate, Document, Build, Ship — moving from problem identification to working solution with a bias toward action
• Build custom solutions tailored to customer needs — including automations, integrations, AI-assisted workflows, data pipelines, and security tooling extensions
• Apply combined expertise across AI, data, and security to solve problems that off-the-shelf tools cannot address
• Document solutions thoroughly so they can be reviewed, refined, and offered to other customers across the platform
• Continuously identify and surface new problem areas, data opportunities, and intelligence gaps encountered during customer engagements — feeding these discoveries into the AI & DS function for evaluation and development
• Collaborate closely with the AI & Data Science function — surfacing cross-customer intelligence needs directly from customer engagements
• Maintain a strong working relationship with customer technical stakeholders throughout the engagement
• Manage multiple active customer accounts concurrently, maintaining deep focus and high-quality output across each engagement
• Escalate blockers or account risks to the Director or Staff-level engineers when appropriate

Required Skills & Qualifications

Technical & Industry Expertise

• 3+ years in software engineering, security engineering, or a technical customer-facing role
• Strong programming skills in Python and/or another general-purpose language (Go, TypeScript, etc.)
• Experience working directly with customers to solve complex technical problems
• Familiarity with AI/ML tooling, data pipelines, or data engineering concepts
• Knowledge of security operations, SIEM/SOAR, cloud security, or endpoint security
• Ability to rapidly prototype and ship working solutions in ambiguous, fast-changing environments
• Strong technical documentation skills — you write things down so they can scale

Soft Skills

• Strong problem-solving and troubleshooting skills with a bias toward action
• Excellent customer-facing communication and collaboration abilities
• Ability to thrive in a fast-paced, high-performance startup environment
• Passion for cybersecurity, automation, and continuous improvement

Education & Certifications

• Bachelor's degree in Computer Science, Cybersecurity, Engineering, or a related field (or equivalent practical experience)
• Relevant certifications such as CISSP, CISM, GIAC certifications, Google Cloud Professional, Microsoft SC-200/AZ-500, or AWS Certified Solutions Architect are a plus