Forward Deployed AI Engineer - ServiceNow (Global role)

About the role

As a ServiceNow Developer – AI & Intelligent Workflow Automation, you will design, configure, and develop advanced solutions on the ServiceNow platform with focus on AI-driven automation, digital workflows, and enterprise service management initiatives. You will closely work with architects, consultants, and stakeholders to translate business requirements into scalable, secure, and maintainable ServiceNow solutions leveraging modern platform capabilities including Now Assist, AI Agents, GenAI workflows, and enterprise integrations. This is a hands-on development role with opportunities to contribute to innovation, reusable accelerators, and next-generation AI-enabled workflow solutions.

Key responsibilities

• Design, configure, and develop solutions on the ServiceNow platform across enterprise modules and custom applications
• Implement intelligent workflows using Now Assist, GenAI Skills, AI Agents, AI Search Predictive Intelligence, Flow Designer, and Virtual Agent
• Develop and maintain scoped applications using ServiceNow Studio
• Configure workflows, business rules, client scripts, UI policies, script includes, catalogs, and integrations
• Build AI-powered automation and conversational workflow solutions
• Translate functional and technical requirements into scalable and efficient technical solutions
• Ensure compliance with ServiceNow development best practices, security guidelines, and coding standards
• Conduct unit testing, debugging, defect resolution, and technical troubleshooting
• Develop integrations using REST/SOAP APIs, IntegrationHub, MID Server, and external enterprise systems
• Support platform upgrades, enhancements, and release management activities

About you

• 7+ years of relevant ServiceNow platform development experience with expertise in intelligent workflow automation, enterprise integrations, CMDB/CSDM implementations, and AI-powered ServiceNow capabilities
• Hands-on experience as a ServiceNow Developer in enterprise or consulting environments
• Expertise in JavaScript, Glide APIs, Flow Designer, Script Includes, Business Rules, Client Scripts, and UI Policies
• Experience with at least two or more ServiceNow modules such as ITSM, HRSD, CSM, ITOM, Service Catalog, or Custom Applications
• Experience with Now Assist, GenAI Skills, AI Agents/Agentic Workflows, AI Search, and Predictive Intelligence
• Understanding of scoped applications, update sets, CI/CD, and ServiceNow best practices
• Experience with enterprise integrations and automation use cases
• Strong analytical, debugging, and problem-solving skills
• Good communication and stakeholder collaboration skills