Forward Deployed

Gold & Aron is an executive search firm. We are recruiting on behalf of our client: a fast-growing, AI-native GTM platform backed by leading investors.

Our client is looking for someone to be the on-the-ground owner of helping newly signed customers run their GTM motions on the platform. This is a high-ownership role for someone who thrives working closely with customers in the weeds of how revenue teams really work, and who can turn process pain points into tenable solutions. You'll travel to meet customers onsite, and be based out of the team’s offices in San Francisco. This exceptional individual will:

• Own the full deployment lifecycle, taking a customer from signed contract to a team running its daily GTM cycles on the platform - accountable for the outcome and not just a checklist.
• Configure the system around how each customer actually sells: pipelines, stages, fields, workflows and reporting.
• Manage the technical setup, connecting lead forms, webhooks and data syncs with light scripting, and partnering with engineering only when custom development is needed.
• Lead data migration, mapping, importing and validating each customer's data.
• Drive adoption by getting the team live in the product, running enablement and proactively clearing blockers that keep reps from logging in.
• Build repeatable processes, turning each deployment into a playbook that makes the next one faster and each successful rollout into a reference customer.

Ideal Profile:

• 3-7 years in implementation, professional services or customer onboarding within B2B SaaS, ideally in CRM, RevOps or workflow automation tools.
• Demonstrated ability to lead complex software implementations end to end.
• Strong consultative skills, able to diagnose customer needs and translate them into product configuration.
• Proficiency with data management, integrations and system configuration.
• Strong communication and relationship-building skills across technical and executive stakeholders.
• Experience with CRM platforms (Salesforce, HubSpot or similar), and comfort with BI tools and customer data models.
• Resourceful and organized, comfortable managing ambiguity while driving for results.

Location: San Francisco. On-site, five days a week.