Forward Deployed Engineer (Benelux)

• We’re building a local Enterprise Sales Pod in Amsterdam — one AE and one Forward Deployed Engineer (FDE), working together to build a Telnyx enterprise business in your market. You’ll embed directly with enterprise customers to architect and ship production systems on Telnyx’s global network — voice, messaging, AI, and wireless
• This isn’t about demoing products. It’s about building real solutions that work at scale
• You’ll work side-by-side with a dedicated Enterprise AE — not a demo resource, but a commercial partner who owns the named-account list, builds executive relationships, and closes the deal. You own the technical side: discovery, architecture, POC, and production go-live. You win together. No throw-over-the-wall
• The Pod Model
• Enterprise AE — owns the named-account list, builds executive relationships, gets in the room, owns commercial qualification and close, expands the account
• Forward Deployed Engineer — owns technical discovery, designs the architecture, builds the POC when gated, gets the first workload live, removes blockers and finds the next workload
• We sell the workload, not the SKU. Customers buy a production outcome — an AI contact center, a SOC/NOC agent, global communications, connected mobility, or enterprise inference — that runs on Telnyx primitives (voice, messaging, numbers, wireless, Voice AI, inference, agents, connectivity). You lead with the outcome conversation, not a product menu
• Embed with enterprise customers to understand their communications workflows, AI use cases, and integration challenges firsthand
• Build and deploy custom implementations: AI Voice Assistants, Telnyx APIs (Voice, Messaging, Fax, Wireless), WebRTC
• Run open-weight LLMs in customer environments — consume GLM, Kimi, DeepSeek, Qwen, and MiniMax through Telnyx Inference (OpenAI-compatible API; there’s no model infrastructure for you to run), or deploy self-hosted stacks (Llama, Mistral, and region-specific models like Mistral Large, GPT-NL, or other EU sovereign models) behind your own serving engine when air-gapped or sovereign-cloud requirements demand it
• Deploy and operate LiteLLM as the model gateway in customer environments: a unified OpenAI-compatible interface across self-hosted open-weight models and hosted providers, with routing, load balancing, retries and fallbacks, rate limits, and per-team virtual keys
• Instrument and govern LLM usage through the gateway — cost tracking and budgets, caching, logging and observability (OpenTelemetry, Langfuse, or similar), and guardrails — so customers can see and control what their AI workloads are doing
• Wire production observability for everything you ship — metrics, logs, traces, dashboards, and alerting (e.g. Prometheus + Grafana for metrics, OpenTelemetry for traces, Graylog or ELK for logs — or the customer’s existing stack) — so you and the customer’s ops team both know what “healthy” looks like and what pages whom when it isn’t
• Design model routing strategies for real-time voice workloads, balancing latency, cost, and quality, with sane fallback behavior when a provider degrades
• Make the build-vs-buy case between self-hosted open-weight models and hosted frontier APIs, and keep the customer’s application code portable across both
• Adapt models to customer domains: prompt and RAG pipelines and evaluation harnesses for Dutch and French language use cases and Benelux/EU-specific regulatory environments (GDPR, EU AI Act, Dutch data protection, Belgian data protection)
• Lead POCs, pilots, and production launches from whiteboard to go-live
• Own customer outcomes — stay engaged until the solution is live and stable
• Collaborate directly with Product and Engineering to shape the roadmap based on field insights from the Netherlands, Belgium, and Luxembourg
• Create clear technical documentation, runbooks, and maintainable solutions for handoff
• Troubleshoot and resolve complex integration issues alongside customer teams

Benefits

• Flexible, global team: Reaching our full potential means hiring people from all walks of life. Telnyx allows employees to work from home, and we offer in-person options for team members in Amsterdam, Chicago, Dublin and Warsaw
• Modern life, modern accommodations: Working in the business of innovation means offering support to our team to help them stay innovative. Telnyx offers unlimited personal time off to help employees recharge
• Benefits based on location: With team members across the globe, Telnyx offers competitive perks and benefits based on location. Employees in Ireland, the UK, and the US are eligible for healthcare benefits, and US employees also have access to 401(k) matching- 3+ years building and shipping production software — you’ve written code that real users depended on, you’ve been on-call for it, and you’ve debugged it when things broke. (A consulting background counts if this is also true of you.)
• Exposure to SIP, WebRTC, or real-time voice/messaging systems
• Comfortable working on customer sites and in high-stakes technical conversations
• Event-driven thinking and cloud-native instincts
• CS degree or equivalent experience
• Comfortable deploying containerized services on Kubernetes, with secrets management, config, and upgrades as part of the deployment story
• Customer-facing engineering experience — you can run discovery with a customer’s engineers and present to their executives in the same week
• Practical understanding of what breaks in front of a model in production: provider rate limits and quotas, timeout and retry behavior, streaming, token accounting and cost attribution, and the failure modes that only show up under concurrency
• High-concurrency experience — Kafka, message queues, or event streams at real scale. When throughput spikes you know what breaks — consumer lag, backpressure, hot partitions, rebalance stalls — and what absorbs it: partitioning, consumer groups, parallelism up to your partition count
• Ability to translate “it’s not working” into root cause
• Excellent written and verbal communication in English and Dutch. You can run whiteboard sessions, live troubleshooting, and escalations with customer engineering teams
• Proficiency in multiple languages: Python, Node.js/TypeScript, Go — you’re more dangerous in some than others. (Telnyx Edge Compute — functions and stateful actors — is TypeScript, so that one pulls double duty.)
• You’ve wired observability and been paged because of it — Prometheus + Grafana, OpenTelemetry, Graylog, ELK, or equivalent. You know what to monitor, what to alert on, and what “healthy” looks like
• Legally authorized to work in the Netherlands, or eligible for sponsorship
• You’ve built APIs from scratch, not just consumed them — OpenAPI spec, REST/GraphQL design, auth, rate limiting, versioning, idempotency
• Self-sufficient by default — there’s no engineering team behind you. You read the code and the docs, ask the customer (not your manager), and make sound engineering judgment calls on your own
• Based in Amsterdam, or willing to relocate — this is a hybrid role with travel across the Netherlands, Belgium, and Luxembourg
• Building eval sets for a specific domain
• Experience with AI voice assistants, STT/TTS, or LLM-based conversational systems
• Hands-on production experience with an LLM gateway — LiteLLM, Portkey, Kong AI Gateway, or an in-house OpenAI-compatible proxy — including config-driven model definitions, routing and fallback rules, and virtual key management
• Familiarity with the open-weight model landscape and the trade-offs between regional and multilingual models, including EU sovereign AI initiatives (Mistral, Aleph Alpha, Dutch language models like GPT-NL, and other European LLM projects)
• Experience with an inference serving engine behind the gateway — vLLM, SGLang, or TGI for production serving; Ollama for lightweight on-prem — and sizing GPU capacity for self-hosted models (KV-cache footprint, concurrent batch size, and context length against VRAM)
• ETL and data wrangling experience
• SQL proficiency (Postgres, MySQL, Oracle)
• CI/CD pipeline design and automation
• Experience with sovereign or on-prem cloud deployments and EU regulatory frameworks (GDPR, EU AI Act, Dutch AVG/UAVG, Belgian GDPR, Luxembourg data protection, Schrems II implications)
• Background in telecom, CPaaS, or high-growth SaaS
• Security mindset (IAM, encryption, audit logging)