Forward Deployed Engineer

About the job Uservox is focussed on transforming the voice customer support and sales market with innovative voice agent technology. Our team comprises ex-IITians, ex-Googlers, and PhDs and we are well funded. We are seeking a motivated Quality Check Executive to join our team. UserVox is the voice AI platform powering real-time conversational agents for business. We're hiring a Forward Deployed Engineer to embed with customers, build custom integrations (telephony, CRMs, internal APIs), and turn our voice AI into production-ready solutions fast. Responsibilities: Deploy and customize UserVox for enterprise customers on-site and remotely Own customer success for assigned accounts, ensuring adoption and satisfaction Optimize prompts and workflows for token minimization and cost efficiency Feed customer needs back into product Requirements: 2+ years as a software/solutions engineer, customer-facing Experience with real-time systems or voice/telephony tech Hands-on LLM and prompt engineering experience (designing, testing, and iterating on prompts for production use cases) Experience with call auditing and QA for voice/contact center systems Background in customer success or customer-facing account management Comfort with analytics and reporting on call/agent performance Comfort with travel

Required Skills ['Data Analysis', 'Software Testing', 'Promp Engineering']

Additional Information

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