Forward Deployed Engineer

1. Role Overview

We are recruiting an elite Forward Deployed Engineer (FDE) to join our high-impact AI Seal Team. When a high-stakes customer deployment turns 'RED'—whether due to complex agent failures, unhandled non-deterministic LLM edge cases, or broken client trust—the FDE will drop in, take total technical ownership, and lead the account back to 'GREEN.'

As a Black Belt AI Fixer, the FDE will not advise from the sidelines. The FDE is required to dive deep into production codebases, re-architect failing agentic workflows, resolve non-deterministic LLM behavior, and restore immediate confidence with senior client executives across enterprise domains like Banking, Healthcare, Finance, and Retail.

2. Key Responsibilities

Rapid Account Turnaround ('Red-to-Green')

· Firefight & Fix: The FDE is required to deploy directly into struggling customer accounts, diagnose root causes of technical and delivery friction within 48–72 hours, and execute immediate hands-on remediation plans.

· Lead from the Front: The FDE will take technical command of the existing account team, establish rigorous engineering standards, and rebuild project momentum.

· Executive Client Presence: The FDE will serve as the primary technical contact for client CXOs and lead architects, communicating complex technical trade-offs with clarity, composure, and authority under pressure.

AI Agent Engineering & Code Remediation

· Agentic Recovery: The FDE is required to debug and resolve complex failures in production AI agents using Client GECX, G3, and Gemini stack frameworks.

· Deterministic Fallback Architecture: The FDE will design and implement robust, deterministic fallback mechanisms to ensure system reliability when LLMs hallucinate, timeout, or fail guardrails.

· Scope Containment: The FDE will re-architect unconstrained agent prompts into tight, deterministic workflows with strict API/schema validation.

· Hands-on Refactoring: The FDE is required to inspect logs, trace execution paths, and refactor client-side microservices (Python, TypeScript, vector databases) in high-throughput environments.

3. Required Technical Expertise

· Core Software Engineering (5–6+ Years): The FDE must possess extensive production experience in Python, TypeScript/JavaScript, or Go, backed by strong GCP cloud-native microservices expertise.

· AI & Agentic Systems: The FDE is required to have practical experience building, fine-tuning, and debugging LLM applications, RAG pipelines, and agent frameworks (e.g., LangChain, LlamaIndex, AutoGen, or custom orchestrators).

· LLM Failure Mode Mitigation: The FDE must demonstrate proven capability in building deterministic wrappers around non-deterministic LLM outputs (schema enforcement, tool-use validation, structured JSON parsing, and fallback state machines).

· Enterprise Integration: The FDE must have experience integrating AI agents with complex backend legacy APIs, CRMs, and databases in regulated industries (PCI, HIPAA, Banking compliance).

4. Mindset & Behavioral Requirements

· Hacker Mentality: The FDE must be pragmatic, highly resourceful, and comfortable navigating messy or undocumented legacy codebases without waiting for detailed specs.

· Battle-Tested Composure: The FDE is required to maintain complete composure in high-stress firefighting scenarios and de-escalate friction with demanding stakeholders.

· Uncompromising Ownership: The FDE must exhibit a relentless 'get-it-done' attitude and take personal accountability for moving the account status from red to green.

· Rapid Adaptability: The FDE is expected to rapidly ingest and master new tech stacks (such as the Client GECX / G3 framework) through intensive hands-on bootcamps.

5. Preferred Qualifications

· Prior experience operating as an FDE at a top-tier AI company, cloud provider, or elite technical consulting firm.

· Hands-on experience implementing domain-specific AI guardrails for fraud prevention, auditability, or medical compliance.

· Background in real-time observability, telemetry, and evaluation metrics (hallucination tracking, latency reduction, cost optimization) for generative AI.

6. Training & Enablement

Before deployment, the FDE will complete an intensive 12-hour hands-on coding bootcamp led by Client AI SMEs on the GECX / G3 stack, mastering deterministic fallbacks, rapid debugging, and account turnaround protocols.