Forward Deployed Engineer

• Clariti builds software that helps local governments modernize permitting and community development. Every new customer arrives with a decade of legacy data, an incumbent system to migrate off, and legal time limits that cannot reset
• Historically, implementations in this industry are slow, manual, and consulting-heavy. We’re building a fundamentally different way of implementing: engineering-led, tooling-driven, and measured in weeks instead of months
• You are our first Forward Deployed Engineer. You will define the role, the playbook, and the bar for everyone who follows. You will report directly to the CTO
• Work alongside the Implementation Consultant to triage requirements into configurations, new functionality or custom code as needed. Understanding the trade-off for each category and prioritizing scalability and reusability
• Work with our SaaS platform development team to define new functionalities so they are ready for go-live
• Own the technical side of new customer onboarding end to end: legacy data extraction, field and workflow mapping, transformation authoring, staging dry-runs, delta review with the customer, and production cutover with full data-integrity guarantees
• Sit with city staff, clerks, and building officials; translate how a jurisdiction actually operates into product configuration; case types, workflows, fees, templates, permissions
• Write real code: migration transformations, integration adapters (GIS/parcel, payments, SSO via SAML/OIDC), and one-off extraction tooling against legacy systems
• Run point on customer-side technical stakeholders: IT directors, GIS teams, security reviews, SSO setup with municipal Entra/Okta tenants
• Be the loudest feedback channel in the company: every manual workaround you perform becomes a spec for tooling or product capability, not tribal knowledge
• Build the FDE playbook (runbooks, mapping templates, extraction scripts, estimation models) so hires two through five ramp ups in days
• Use AI coding agents as a first-class part of the job; our engineering organization is AI-native and we expect implementation work to be too
• What Success looks in one year:
• A cohort of customers implemented under the new model, live with zero data-integrity incidents and fully auditable migrations
• Implementation timelines cut dramatically against our historical baseline, and measured
• A repeatable FDE playbook that lets us hire the second FDE against a defined bar
• A steady stream of tooling and product improvements shipped from your field reports

Benefits

• Flexible Work Culture
• Professional Development
• Team Building Events/Outings
• Motivated Team
• Corporate Bonus Plan- Genuine comfort in front of non-technical government customers; you can run a data-mapping sign-off with a city clerk and a security review with their IT director on the same day
• Strong TypeScript; comfortable in Python for throwaway extraction tooling
• Willing to travel to customer sites as needed
• Experience being the first of a function and building the playbook
• Strong understanding of LLMs and agentic automations
• 5+ years as a software engineer, with at least 2 in a customer-facing deployment role (FDE, solutions architect, solutions engineer at a data-heavy company, or implementation engineer who writes production code, not a configurator)
• Judgment about the bespoke-vs-repeatable line: you know when to hack it and when to turn it into tooling everyone uses
• Integration depth: SSO (SAML/OIDC), REST/webhooks, ideally GIS (Esri/parcel data) and payments
• Govtech, regtech, or other compliance-heavy vertical SaaS experience; you understand why a permit’s legal review clock can never reset during a migration
• Strong SQL and data-migration instincts: you’ve untangled an undocumented legacy schema and gotten the data out clean, with an audit trail
• Heavy, sophisticated use of AI coding agents in real delivery work
• Palantir/Scale/Retool-style FDE background, tempered with product-company instincts