Forward Deployed Engineer

Who you are

• In Depth Experience in a technical customer-facing role such as Solutions Architect or Technical Account Manager, ideally within cloud networking, security, or web infrastructure
• Extensive knowledge of Cloudflare’s Application and Security portfolio (DNS, WAF, DDoS, Bot Management, CDN) and cloud infrastructure
• Hands-on experience protecting and securing web applications, APIs, and web services using WAF, DDoS, DNS, and Bot Management tools
• Proven ability to work with Cloudflare products within Enterprise-level accounts
• Exceptional written and verbal communication skills, with the ability to present complex topics effectively to both technical and non-technical audiences
• Strong consultative skills with a track record of successfully solving complex technical problems in customer environments
• Ability to translate customer requirements into practical, scalable solutions that align with Cloudflare’s technology stack
• Hands-on experience with coding, Cloudflare Workers, and Workers AI
• Prior experience in customer onsite placement

What the job involves

• As a Forward Deployed Engineer (FDE) at Cloudflare, you will serve as a senior technical expert and advisor for our most strategic and complex customers
• This role balances deep technical expertise with hands-on, onsite engagement, where you will architect solutions, optimize performance, and drive business success by helping customers maximize the value of Cloudflare’s platform
• You will collaborate cross-functionally with Sales, Support, Product, and Engineering to advocate for customer needs and influence our product roadmap
• We are looking for a seasoned technologist who thrives on solving real-world challenges and acting as a trusted advisor within our customers' unique environments
• Serve as a trusted advisor to key enterprise customers, providing strategic recommendations and technical insights to drive success with Cloudflare’s solutions, specifically Workers and Workers AI platforms
• Lead architectural discussions, design sessions, and solution reviews to ensure the optimal application of Cloudflare’s offerings in customer environments
• Diagnose complex technical issues and deliver effective, strategic solutions in close collaboration with support and product teams
• Manage and navigate complex configurations, utilizing Infrastructure as Code (Terraform) to ensure operational stability for customers
• Partner with Sales, Customer Success, Support, Partners, Product Management, and Engineering to ensure customer insights directly influence the product roadmap and enhance the overall experience
• Advise customers on industry best practices for security, network optimization, scalability, and performance tuning tailored to their specific operational needs
• Stay current with industry trends and evolving Cloudflare solutions to provide forward-thinking guidance and configuration enhancements

Benefits

• Competitive pay: We offer a competitive total rewards package, where every employee is an owner of our stock.
• Take-what-you-need vacation: We encourage employees to find a comfortable work-life balance by taking as many days off as they need while still being able to perform their jobs satisfactorily. (We really mean it!)
• Paid maternity & paternity leave: Our global parental leave policy allows up to sixteen paid weeks of bonding leave time for all qualifying new parents.
• Employee benefits: We offer a comprehensive benefits package including healthcare, life insurance, short- and long-term disability, pension plans in accordance with the market practice in our locations.
• Commuter program: We are flexible about where we work and value connecting at the office. Our commuter benefits program is in place to support team members' commute to work via public transportation without the extra cost burden.
• Wellbeing: Global offerings that provide mental health, childcare and family forming support to our employees across our offices.