Forward Deployed Engineer

Who you are

• You have practical, hands-on experience in a customer-facing technical role (Solutions Architect, Forward Deployed Engineer, or similar)
• You have real, hands-on experience building with agentic AI - MCPs, agent frameworks, tool-using LLMs, or similar. This is non-negotiable
• You can get productive in an unfamiliar business domain fast, and turn what you learn into concrete technical solutions
• You have at least a solid working understanding of Kubernetes and cloud-native operations
• You communicate clearly and confidently with both customer stakeholders and engineers - this role lives at that interface
• Experience with developer relations, workshops, or technical enablement is a strong plus, as is prior Solutions Architect experience
• You're comfortable with ambiguity - this is our first hire fully dedicated to agentic customer work, so a lot of the "how" is still being defined as you go
• You are able to comfortably align parts of your workday with Europe (UTC +/- 2 hours)

What the job involves

• We are looking for a Forward Deployed Engineer (m/f/d) to join us as the embedded technical expert who takes our customers from "interested in AI" to running real agentic workflows in production
• This is a hands-on, code-shipping role, not an advisory one. You'll work directly inside a customer's environment - understanding their domain, their data, and the business outcomes that matter to them - and build the agentic use cases (using MCPs, skills, and our agent platform) that make those outcomes real
• You'll also bring a working understanding of Kubernetes, since our platform is built and operated on it, but that's the foundation you stand on, not the focus of the role
• Giant Swarm is a fast-growing open-source infrastructure management platform used by modern enterprises. Our vision is to empower developers around the world to ship great products - this role is core to how we do that with our agent platform
• You partner directly with a customer as their embedded expert - not just advising, but designing, building, and shipping working agentic solutions in their environment
• You get up to speed on a new customer's domain quickly (e.g. smart manufacturing, financial services, whatever it is) and identify the business outcomes AI/agentic workflows can realistically deliver for them
• You design and build proof-of-concepts and production-track agentic workflows using MCPs, skills, and our agent platform, tailored to that customer's data and systems
• You act as the customer-side expert on what our agent platform can do - translating platform capability into something their engineers can actually use and extend
• You work closely with customer engineering teams - some devrel-style enablement, workshops, and pairing so they can own what you build after you move on
• You feed the patterns and gaps you find back to the product team, shaping what we build next
• You may support pre-sales conversations - helping scope what AI use cases would deliver value for a prospect, and building examples that help make the case for choosing Giant Swarm