Forward Deployed Engineer

About the Company

Digis is a European IT company, part of Fiverr, with 250+ specialists delivering high-load SaaS platforms, enterprise solutions, and cloud-native products for clients worldwide. We build long-term engineering teams and ensure transparency, stability, and professional growth for every talent.

About the Project

Our client is a fast-growing enterprise AI company that helps businesses build, test, deploy, and monitor AI agents for complex customer, employee, and back-office workflows.

The platform works across voice, chat, email, internal systems, and customer data flows. The company is actively expanding its Forward Deployed Engineering model, where engineers work closely with enterprise customers, understand real business problems, design solutions, deploy them into production, measure outcomes, and iterate.

Responsibilities

• Work directly with enterprise customers and local teams in Germany.
• Understand customer operational workflows and translate business problems into technical solutions.
• Design and implement AI agent solutions for customer, employee, and back-office workflows.
• Integrate AI agents with customer systems, voice/chat/email channels, and internal tools.
• Deploy solutions into customer infrastructure and support production reliability.
• Monitor performance, measure outcomes, and iterate on deployed solutions.
• Prepare documentation, handover materials, and support customer training.
• Implement scaling improvements for case detection processes.

Requirements

• 5+ years of technical engineering experience.
• 3+ years of backend/software development experience.
• 3+ years of experience with production deployments and system integrations.
• Hands-on experience with Agentic AI and LLMs.
• 2+ years of client-facing and technical discovery experience.
• English: Upper-Intermediate or higher.

This is a great opportunity for an engineer who enjoys customer-facing technical work, AI integrations, production deployments, and solving complex, ambiguous business problems end-to-end.