Forward Deployed Engineer (FDE)

About the Role

At EdgeVerve Forward Deployed Engineers embed directly with strategic customers to solve real-world engineering problems, build integrations, extensions, and workflows that accelerate product adoption and business value realization. This is neither a configuration role nor a delivery-consulting role. The role is responsible for shipping production-relevant code on live accounts, with field learnings feeding directly into the product roadmap through a structured feedback loop. The position is suited for engineers who can build deployable solutions quickly and demonstrate measurable customer impact.

Key Responsibilities

• Partner with client engineering teams to understand goals, challenges, and priorities.
• Lead workshops, discovery sessions, solutioning, and technical discussions.
• Analyze customer operating workflows and identify gaps between the deployed product and account-specific requirements
• Design and build the custom integrations, connectors, and product extensions that close that gap
• Develop working prototypes using customer data to validate feasibility before delivery momentum is impacted
• Harden validated prototypes to production-grade reliability and hand off cleanly to Support/Customer Success
• Synthesize field learnings into concrete, prioritized inputs for Product and Engineering, serving as a primary source of roadmap signal rather than only a delivery resource
• Serve as the account’s trusted technical point of contact through deployment and initial ramp-up

Role Scope: Standard product configuration and steady-state training are explicitly out of scope beyond the initial ramp-up period. These activities are routed to Service delivery and self-service tooling. If day-to-day work is limited to configuration, the scope should be escalated rather than absorbed within EV FDE role.

Required Profile

• Strong software engineering fundamentals — comfortable owning code in production, not just prototyping
• High tolerance for ambiguity, including the ability to navigate undocumented customer workflows
• Customer-facing instincts — able to build trust with technical and non-technical stakeholders under real deadline pressure
• Willingness to travel or embed for extended stretches (cadence varies by account model)
• Prior experience in an embedded, forward-deployed, or high-ambiguity technical role is preferred but not mandatory; strong engineering, solutions, and consulting backgrounds are also relevant

Experience - 12 years +

Location - US (New York)

Skills - Technical +Client facing

Important Note - Applicants currently should be residing in US, should have permanent US citizenship.