Forward Deployed Engineer (Infrastructure Specialist, North America)

• This role offers a unique opportunity to shape how enterprises harness the power of AI in real-world applications
• As a bridge between our core North product and our clients’ engineering teams, you’ll be at the forefront of solving complex problems and securely integrating AI into critical sectors such as finance, healthcare, and telecommunications
• Our esteemed clients include industry leaders like RBC, Dell, and LG CNS
• We are seeking engineers who deeply care about customers and want to work at the cutting edge of Agentic AI
• Lead end-to-end deployment of North in private cloud and on-premises environments, including planning, configuration, testing, and rollout
• Partner with enterprise IT teams to assess infrastructure, security requirements, and data management practices
• Experiment at a high velocity and with a high level of quality to engage our customers and ultimately deliver solutions that exceed their expectations
• Design and implement deployment strategies tailored to client needs, ensuring compliance with data privacy and security standards
• Troubleshoot and resolve deployment-related technical issues, providing timely solutions to minimize downtime

Benefits

• Six weeks’ paid vacation
• Equity / stock options
• RRSP, 401(k), and Pension Scheme contributions
• Coverage for 100% of your insurance premiums across health, dental, vision, and travel
• Additional coverage for accessing mental health providers/services
• Six months of fully paid parental leave, including adoption and surrogacy
• Financial support for egg freezing and IVF in Canada and the UK
• A monthly fitness and wellness allowance
• Globally dispersed company that supports a remote work culture
• A $2,000 annual education benefit for professional development
• A weekly stipend for meals when working remotely and catered lunch when working from one of our global offices
• A monthly arts and culture allowance
• A monthly quality time allowance- You have experience deploying enterprise software in private/hybrid cloud environments
• You excel in fast-paced environments and can execute while priorities and objectives are a moving target
• You have strong expertise in cloud infrastructure (Azure, AWS, GCP), networking, and virtualization
• You have proven experience administering production Kubernetes clusters and expertise with Helm
• Familiarity with DevOps practices, CI/CD pipelines, and tools like Git for version control
• You have experience with and enjoy working directly with customers