Forward Deployed Engineer (Ref: 198089)

• about the role

About Us Our client develops software that removes friction from medical billing, helping healthcare providers manage complex financial workflows and receive payment more efficiently. Operating across healthcare, business services, accounting, and financial software, this organisation is building modern infrastructure for the next generation of US healthcare companies. Its products turn intricate billing operations into clearer, more manageable processes with direct consequences for provider performance and financial sustainability.

Job Description The Forward Deployed Engineer converts demanding customer problems into reliable, production-ready software and operational improvements. Working from San Francisco, you will move between hands-on engineering, customer discovery, technical delivery, and product feedback, taking ownership from an ambiguous initial need through implementation and measurable adoption.

Success in this role means creating solutions that work in real healthcare billing environments, earning trust with customer stakeholders, and helping the core product improve through what you learn in the field. You will need to make sound decisions with incomplete information, communicate clearly across technical and business groups, and maintain a high standard while delivering at pace.

Key Responsibilities

• Build, test, deploy, and maintain product capabilities that address complex medical billing workflows and customer requirements.
• Work directly with healthcare operators, subject-matter experts, end users, and senior stakeholders to understand constraints, priorities, and desired outcomes.
• Turn loosely defined challenges into structured requirements, technical designs, implementation plans, and delivery milestones.
• Lead technical work for customer launches, including integrations, workflow configuration, data movement, troubleshooting, and production rollout support.
• Investigate defects and platform issues, identify root causes, and deliver durable fixes rather than temporary workarounds.
• Use customer feedback and operational evidence to recommend product enhancements, workflow improvements, and roadmap priorities.
• Coordinate with product, sales, support, and engineering partners to manage expectations and keep complex initiatives moving.
• Explain trade-offs, risks, timelines, and technical decisions in language appropriate for both engineering audiences and business leaders.

Requirements

• Bring at least five years of professional software engineering experience, with a record of delivering production systems or significant product capabilities.
• Demonstrate strong computer science fundamentals and practical proficiency in designing, implementing, testing, and debugging software.
• Show confidence working directly with customers or other external stakeholders on technical discovery, implementation, or operational problem-solving.
• Translate uncertainty into clear priorities, actionable specifications, sensible sequencing, and credible delivery commitments.
• Communicate complex technical subjects with precision to engineers, operators, executives, and other non-technical audiences.
• Exercise sound judgement when balancing customer urgency, product consistency, engineering quality, and long-term maintainability.
• Operate effectively in a fast-moving environment where priorities evolve and ownership extends beyond narrowly defined tickets.
• Bring a customer-oriented mindset, commercial awareness, and the persistence to resolve difficult issues through to production.

Benefits

• Shape software that addresses a fundamental operational challenge for US healthcare providers and influences how they manage revenue.
• Combine deep engineering work with direct exposure to customers, giving you a clear connection between technical decisions and real-world outcomes.
• Gain broad ownership across discovery, solution design, implementation, deployment, and post-launch improvement.
• Work on complex problems spanning healthcare operations, financial workflows, accounting processes, and modern software infrastructure.
• Develop product influence by turning field observations and customer evidence into improvements to the core platform.
• Collaborate with senior stakeholders and cross-functional partners on initiatives with visible business and customer impact.
• Operate in an environment that values initiative, practical judgement, high-quality execution, and decisive problem-solving.
• Build experience at the intersection of enterprise software delivery and the modernisation of healthcare administration.

Other The role is based in San Francisco, California, and suits an engineer who is energised by variety, accountability, and close contact with the people using the product. Customer-facing delivery may require adapting communication style, managing competing priorities, and staying effective when the path forward is not fully defined.

Experience with healthcare, billing, accounting, financial software, integrations, or other operationally complex domains would be valuable, although strong engineering judgement and the ability to learn a customer’s environment quickly are equally important. The strongest candidates will pair technical depth with curiosity, clarity, and a bias toward shipping solutions that create lasting value.

Jessica Dobie

Vice President, Data & Technology

ETail Specialist

• [email protected]

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