Forward Deployed Engineering Lead

Who you are

• We're looking for builders, not career managers — but builders who also have the seniority and business judgement to own a regional number and be credible in front of VP and C-suite stakeholders, internally and with customers
• Depth of hands-on experience matters as much as a demonstrated ability to think commercially
• Hands-on technical depth: 5–6+ years in forward deployed engineering, solutions engineering, technical consulting, or a comparable role, with a proven track record of personally building, configuring, and shipping integrations or agent solutions, not just directing others who do
• Technical fluency: comfortable with APIs, integrations, and at least one programming language, with the technical aptitude to quickly get hands-on with new agent capabilities as they ship
• Commercial and business acumen: able to align technical delivery with revenue outcomes — deal structures, forecasting, pipeline hygiene, and how a deployment translates into the region's AIVA number
• Executive stakeholder engagement: proven experience engaging and influencing VP and C-suite stakeholders, both internally and at customer organisations, without losing technical credibility
• People leadership through coaching: demonstrated ability to raise a team's technical bar by building alongside them and reviewing their work hands-on, not by managing from a distance
• Strategic thinking: able to scope new use cases and opportunities from ambiguity, not only execute against a defined brief
• Track record of ownership: a clear history of taking complex, cross-functional projects from idea to delivered outcome, and being accountable for the result
• Entrepreneurial mindset: treats the region like a startup within a startup and doesn't wait for permission to fix what's broken
• Experience in conversational AI, voice AI, or contact centre technology
• Experience with CRMs, help desks, or System-of-Truth integrations
• Prior experience in an overlay or specialist GTM motion

What the job involves

• Forward Deployed Engineering connects Aircall's AI Voice Agent (AIVA) and AI Messaging Agent (AIMA) to real-world customer workflows, turning possibility into production
• The team sits within Customer Solutions & Applied AI and works cross-functionally with Product, Engineering, Sales, Solutions, and Customer Success, globally across EMEA, AMER, and APAC
• This role owns the FDE motion for one region, reporting to the SVP, Customer Solutions & Applied AI
• The FDE Lead is a player-coach, not a traditional people-manager
• You'll still be building: personally configuring, deploying, and debugging AI Agent solutions on real customer engagements, because the fastest way to raise the bar for your team is to keep raising your own
• You'll also coach the regional FDE team, own the region's AIVA number, and turn what you build yourself into the playbooks and frameworks the team runs on
• Your remit doesn't stop at FDE
• You are helping drive the agentic revolution across the whole region, educating our internal teams, collaborating with our marketing team, impact the whole customer journey in your region
• Co-own the AIVA number for the region with the regional GM, partnering with AEs, AMs, and CSMs on pipeline and revenue targets, and staying personally accountable for hitting it
• Stay hands-on and technical: personally configure, build, and deploy AI Agent solutions on a portfolio of strategic or complex accounts, leading by building rather than only reviewing
• Coach and upskill the regional FDE team on technical execution, agent configuration, and deployment quality through pairing and hands-on review, not just process
• Build and evolve the global playbooks, reference architectures, and deployment frameworks the team runs on by compounding the team’s knowledge and expertise
• Drive the region's AIVA go-to-market motion, embedding pipeline hygiene, forecasting discipline, and clear input/output KPIs across the team
• Run enablement and upskilling sessions in the region, collaborating with the Enablement team so the wider organisation can speak to and support agentic adoption
• Represent field reality to Product and Engineering, translating what you and the team are building, and where you hit friction, into roadmap input
• Lead cross-functional initiatives that grow agentic adoption region-wide, coordinating with Marketing, Support, and other GTM teams as needed