Forward Deployed Manager/ Associate Delivery Director

Summary

• About HighRadius: HighRadius guarantees Value Creation for the Office of the CFO with a single Agentic AI platform. The platform integrates 180+ AI agents that orchestrate end-to-end processes across Order-to-Cash, Close & Reconciliation, Consolidation & Reporting, Accounts Payable, B2B Payments, and Treasury. Each agent is tied to measurable KPIs, ensuring real outcomes in just 3–6 months across 1,300+ Global Enterprises.
• Location: Hyderabad

About the Role

Value Delivery & Process Optimization

• Value Delivery: Identify the potential improvements in technology and process and work with customers to drive business outcomes (e.g., DSO reduction, increased auto-match rates).
• The "Day-in-the-Life" Audit: Leading a team to conduct deep-dive observations of client finance workflows to identify friction points and bottlenecks.
• Adoption Strategy:Design and execute playbooks that drive user engagement and ensure the AI platform becomes the backbone of the client’s finance operations.

Strategic Governance & Steering Committee meeting

• Operational Committee Ownership: Coaching the team to conduct effective operational committee meetings with client SMEs to review health metrics and tactical progress.
• Driving Steerco: Running Steering Steering Committees meeting client C level execs and champions, providing the data-driven narrative of value delivered.

Weekly Business Review

• Chairing Weekly Business Review (WBR): Driving WBR with Forward Deployed Architects reviewing the weekly progress and identifying path to green for red areas.
• Execution Governance: Boots on the ground coach for driving the actions to closure helping team achieve department KPIs.

Cross-Functional Stakeholder Management

• Orchestration: Stakeholder management of internal resources across Product, Engineering, and Consulting for strategic initiatives and high-impact escalations.
• Task Force Leadership: When a critical issue arises, you lead the war room. You own the resolution timeline and the post-mortem strategy to prevent recurrence.

Churn Management:

• Winning with Playbooks : Design playbooks for Churn Risk identification (low feature adoption or Value KPI’s, NPS etc) and execution strategy capturing structured client feedback and offer value-recovery paths.

Who You Are

• Trusted Advisor: You are a trusted advisor to the client. You’re at ease leading a meeting with Finance Directors, VP’s and CFO’s. You also love data analysis, designing and re-configuring agents to drive and deliver value to customers.
• Solution Expert: You will use the value vs complexity matrix to identify solutions and solve problems.
• HighRadian DNA: You have a bias for action, strong ownership of your customers and customer projects, and a desire to work in a fast-paced SaaS environment.

Why HighRadius?

• Impact: Gain top-tier experience with a market leader in Autonomous Finance, transforming antiquated processes with AI driven solutions. We strive to promote 35% of our talent per year, ensuring you accomplish career milestones to broaden your skillsets.
• Culture: Join a high-growth, high-energy FinTech unicorn.