Forward Deployed Product Manager (AI Agent)

• As a Forward Deployed Product Manager, AI Agent, you will create, deploy and optimize AI Agents that transform our customers’ businesses and delight their customers
• This highly cross-functional and customer-facing role blends product thinking, a nose for value, and project leadership with senior customer executives
• At the end of the day, you own each AI Agent and the outcomes they drive for our customers, and you take that personally
• In this role, you’ll partner with Forward Deployed Engineers (FDEs) who will support the build, integrations and optimization to make each AI Agent successful
• You’ll also work closely with product and engineering, providing a tight feedback loop and custom tooling that will shape the future of our platform
• Own AI Agent outcomes for our customers — defining and delivering on the metrics that move the needle. This includes finding additional automation opportunities that can provide even more value! To do this, you’ll…
• Own the deployment lifecycle for AI Agents — from scoping and kickoff to launch and post-go-live optimization
• Design, build, test and iterate on AI agents in partnership with FDEs using Cresta’s internal tools and the latest technologies to deliver the highest customer ROI
• Lead customer relationships and act as the primary point of contact for AI Agent. Help customers move faster to ensure we can deliver quickly and effectively
• Facilitate workshops and design sessions with customer stakeholders to align on agent use cases, workflows, and success criteria
• Work closely with FDEs to ensure smooth implementation, build new capabilities as needed and provide feedback and improvements to our broader platform
• Improve our playbooks for agent development and customer deployment

Benefits

• Weekly lunch & learn
• Work with an A+ team of ex-Founders, world leading scientists, and nationally competitive athletes
• Mentorship - A world class mentorship board advises and mentors our team-members to capture the opportunity ahead of us- You are a creative, pragmatic problem solver who thrives in fast-paced environments, rolls up your sleeves to build, and excels at turning ambiguity into execution
• Experience leading complex deployments, owning customer relationships (including senior customer stakeholders), and working cross-functionally
• Hands-on work style – curiosity with a bias for action. You anticipate needs and bottlenecks and deliver with urgency and care
• Passion for AI, automation, and shaping the future of customer experience
• Strong technical understanding, systems thinking and exposure to building Agents (not necessarily conversational, personal projects count!)
• 5+ years of experience in Technology Consulting, Implementations, Product, or Customer Success roles, ideally working closely with AI or LLM first products
• Comfortable working with ambiguity and learning quickly in a dynamic startup environment
• Background in product management, conversation design or forward deployed engineering roles
• Experience in a startup or high-growth SaaS environment
• Familiarity with customer support and contact center operations