Forwarding Senior Manager

About the role

We are seeking a highly experienced and forward-thinking Forwarding Senior Manager to lead our freight forwarding department. The ideal candidate will bridge the gap between traditional logistics and modern technology by introducing Artificial Intelligence (AI) to optimize supply chain operations. You will oversee end-to-end forwarding processes, ensure strict customs compliance, and drive operational efficiency. Success in this role requires a strong demonstration of operational improvement, strategic planning, task management, and team collaboration, alongside the ability to effectively report and communicate with Heads of Departments (HODs).

Key responsibilities

• Champion the adoption of IT and AI solutions—such as predictive analytics, automated document processing, and AI-driven route optimization—to streamline operations and eliminate bottlenecks.
• Continuously evaluate and refine daily freight forwarding operations (Air, Sea, and Land) to ensure seamless, cost-effective, and timely delivery of cargo.
• Generate performance reports utilizing advanced IT tools to formulate long-term logistics strategies.
• Strategically build and maintain robust relationships with shipping lines, airlines, transporters, and international agents.
• Effectively report and communicate strategic recommendations, department metrics, and margin improvement plans to HODs and senior management.
• Manage and execute the day-to-day workflow of the forwarding department, prioritizing tasks to meet tight shipping deadlines and operational KPIs.
• Leverage deep knowledge of Malaysian customs regulations to ensure 100% compliance across all clearance processes, proactively managing tasks to avoid delays or penalties.
• Oversee the timely renewal of customs and freight forwarding licenses, utilizing proven experience to maintain uninterrupted and fully licensed operations.
• Manage, train, and mentor the forwarding team, fostering a culture of continuous improvement, high performance, and technological adaptation.
• Work collaboratively with internal teams, external partners, and HODs to ensure departmental goals align with the broader company vision.

About you

• A minimum of 15 years of experience in forwarding management, or an equivalent track record of concrete, high-impact achievements in a similar leadership capacity.
• Must possess a valid KEK (Kursus Ejen Kastam) certification.
• Strong IT literacy with a specific focus on understanding how to leverage Artificial Intelligence (AI) and automated systems within logistics and supply chain management.
• Comprehensive understanding of international trade, Incoterms, port operations, and global freight forwarding protocols.
• Exceptional problem-solving abilities, strong task delegation, and excellent team leadership.
• Highly articulate with excellent communication skills in both English and Bahasa Malaysia, specifically demonstrating the ability to effectively present to and collaborate with HODs.

What we offer?

• Competitive base salary
• Comprehensive benefits package, including position allowance, transport allowance, bonus, medical insurance.
• Opportunities for professional growth and development
• A supportive and collaborative work environment
• Training provided