Founder's Associate (m/f/d)

We are a fast-growing European healthcare company operating at the intersection of medical cannabis, digital health, and regulated healthcare services. With a strong, profitable core business in Europe and a proven operational backbone, we are now building our UK platform — and we're looking for the right people to grow with us.

Our UK team is at an exciting early stage. That means real ownership, real impact, and the chance to shape how we work from day one.

Tasks

Digital platform & patient journey (primary focus)

• Own the patient journey end-to-end across the clinic platform — from awareness and acquisition through conversion and retention
• Design and refine the patient experience and clinic communications, always within the advertising and compliance rules that apply to regulated healthcare
• Work with our technology partners on the platform build to ensure the patient-facing experience supports acquisition and retention goals
• Track patient acquisition cost (CAC) and lifetime value (LTV), and own the reporting on channel performance

Founder support & general operations

• Work as a close partner to both founders — with real exposure to regulatory, commercial, and operational decision-making
• Support recruitment for key clinic hires, including running first-round interviews
• Support the office search and fit-out in Central London, and the pharmacy site search and fit-out outside London
• Take on ad hoc projects as they arise in a lean, fast-moving environment

Looking ahead

As the UK platform grows, so will this role. There's real scope to design and launch a patient referral programme, and to scope and potentially launch secondary sites that drive traffic into the core platform.

Requirements

• Proven experience spanning digital marketing/growth and general operating or founder-support roles (e.g. Chief of Staff, Founder's Associate, EIR, or a growth/ops hybrid)
• Comfortable owning ambiguity and shifting between strategic thinking and hands-on execution
• A background in a regulated, DTC, or healthtech environment is a strong plus, given the advertising and compliance constraints specific to medical marketing
• Discretion with sensitive data and a genuine service mindset towards employees and candidates
• A self-starter who's energised by the blank page — you're not looking for a narrow, pre-defined job description
• Based in or willing to relocate to London

Benefits

• A genuine opportunity to build something from the ground up — not just fill a seat in an existing structure
• Close collaboration with experienced, entrepreneurial founders and leadership
• Real ownership and autonomy from day one
• A dynamic, international team with a mission that matters
• Competitive compensation and flexibility in how and where you work