Founding Account Manager

Who you are

• 5+ years of experience in account management, data licensing, strategic partnerships, or complex enterprise relationships
• Proven track record managing and growing large enterprise accounts and driving meaningful expansion revenue
• Experience owning renewals and commercial negotiations for high-value, complex contracts
• Strong understanding of data products, analytics, or digital ecosystems
• Highly commercial - able to balance customer success with identifying and closing expansion opportunities
• Builder mindset - you’ve operated in early-stage or high-growth environments and enjoy creating processes from scratch
• Strong relationship builder who can become a trusted partner to senior stakeholders
• Excellent communicator, comfortable working across technical, commercial, legal, and executive teams
• Proactive, resourceful, and comfortable with ambiguity
• High urgency and high standards

What the job involves

• We’re hiring a Founding Account Manager, Data Partnerships to help build and scale how we manage, grow, and retain our most strategic customers
• This is not a traditional account management role where you inherit a playbook and manage renewals. This is a builder role
• You’ll own the commercial relationship with some of Gener8’s most important customers across hedge funds, big tech, AI companies, and next-generation data platforms - helping them maximize the value of our data while identifying opportunities to grow the partnership
• You will own the customer journey post-sale: onboarding, adoption, strategic relationship management, renewals, expansion, and identifying new datasets, geographies, and use cases that can create additional value
• You will be one of the first commercial hires shaping what world-class account management looks like at Gener8
• Our customers are building critical products and making major strategic decisions using our data
• As our customer base grows, we need someone who can deeply understand how each partner uses our data, become a trusted advisor to their teams, and continuously find ways to make the relationship more valuable
• You won’t just manage accounts - you’ll help turn our largest customers into multi-year, multi-product strategic partnerships
• This is a rare opportunity to build the account management motion from the ground up while directly influencing retention, expansion, product strategy, and revenue growth
• Own strategic customer relationships: Become the primary commercial partner for Gener8’s largest and most important customers
• Drive retention and expansion: Own renewals and proactively grow accounts across datasets, geographies, teams, and new use cases
• Maximize customer value: Deeply understand how customers use our data and identify opportunities to improve adoption, outcomes, and ROI
• Build executive relationships: Develop strong relationships across product, data, procurement, legal, and executive stakeholders
• Identify new opportunities: Turn customer conversations into expansion opportunities, new products, and strategic partnerships
• Run complex renewals and expansions: Navigate multi-stakeholder commercial processes and negotiate high-value, multi-year agreements
• Build the account management motion: Help define account planning, QBRs, customer health, renewal processes, expansion strategy, and forecasting
• Be the voice of the customer: Bring customer feedback, product requests, and emerging use cases back into the business to help shape our roadmap
• Act like an owner: Move fast, anticipate issues before they become blockers, and do what it takes to make our customers successful
• Be a founding Account Manager: Build the playbook for how we manage and grow strategic customers
• Own meaningful relationships: Work directly with some of the most sophisticated companies across AI, technology, finance, and data
• Category-defining product: Fully consented, raw behavioral data across LLMs, browsing, and purchases - first in market
• Massive expansion opportunity: Our customers can grow across products, datasets, geographies, and use cases
• High impact, high upside: Direct influence on retention, expansion revenue, product strategy, and company growth

Benefits

• Your choice of computer hardware
• Annual training and conference budget
• Regular team days out