FR Customer Service

SafetyTest FR Customer Service Full job description

SafetyTest and Equipment, a nationwide Power utility tooling and PPE provider, is actively seeking a highly motivated and reliable individual to join our sales team as a Customer Service Representative focused on assisting customers within the Flame-Resistant Program.

This full-time position requires a polished, customer-focused individual with strong communication skills, resilience, and a drive to support a rapidly growing Flame-Resistant (FR) program. The successful candidate will take pride in delivering exceptional customer experience, become a subject-matter expert in FR apparel and program standards, and play a key role in advancing both internal processes and client-facing solutions.

As a FR Customer Service Representative, you will serve as a primary point of contact for customer inquiries related to the FR program and managed portal. You will ensure seamless, high-quality experience for clients, while also supporting program development, item management, and process improvements.

Customer Support

• Respond to customer inquiries via phone and e-mail with accuracy, professionalism, and a solution-oriented approach.
• Handle routine and complex issues, manage concerns and complaints, and act as a liaison between departments to drive timely resolution.
• Deliver polished, high-quality service that strengthens customer relationships and reinforces program credibility.

FR Program Support

• Develop and maintain expertise in FR apparel standards and program requirements.
• Assist with item record creation and maintenance, program updates, and related projects.
• Contribute to process improvement initiatives to enhance internal workflows and customer experience.

General Support

• Perform administrative tasks on an as needed basis.
• Demonstrate ownership and a “go above and beyond” mindset in all aspects of the role.

Qualifications:

• Associate degree minimum
• Bachelor’s degree preferred
• 1-3 years of relevant experience
• Solid interpersonal skills that allow one to work effectively in a diverse working environment
• Able to effectively communicate both verbally and in writing
• Able to work well under pressure
• Strong attention to detail and dedication to continuous improvement
• Able to deal with people sensitively, tactfully, diplomatically, and professionally always
• Computer literate, including effective working skills of MS Word, Excel, and e-mail

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8-hour shift, 1 hour lunch
• Day shift 8am-5pm
• Monday to Friday

Work Location: SafetyTest location in Shelby, NC