France E-commerce Internship

Job Context

Reporting to the France E-Commerce D2C Specialist, you will support the day-to-day execution and commercial activities of Pandora's France e-commerce business.

In this role, you will gain hands-on experience across digital trading, content management, campaign execution, reporting, customer experience, and e-commerce operations. You will work closely with the France E-Commerce Specialist and collaborate with Marketing, CRM, Customer Service, Retail, Supply, and Global teams to support the successful execution of Pandora's online business.

This internship offers a unique opportunity to develop a broad understanding of e-commerce within a fast-paced, international, and commercially driven environment.

Key Responsibilities

Your responsibilities are structured around six main areas:

1. Support the day-to-day management of the France e-commerce site

• Support homepage updates, content changes, and landing page creation.

• Assist with onsite merchandising updates and product visibility checks.

• Help ensure the France site remains accurate, brand-compliant, and commercially relevant.

• Support the execution of local and global content updates.

2. Support campaign launches and key commercial activations

• Assist in the execution of product launches, gifting moments, promotional activations, and key trading periods such as Mother's Day, Black Friday, Cyber Week, Valentine's Day, and Christmas.

• Support campaign setup and launch readiness checks.

• Help coordinate assets, timelines, and execution requirements.

• Participate in launch reviews and implementation follow-up.

3. Support site quality assurance and customer experience

• Perform routine site checks and QA reviews.

• Identify content issues, broken links, missed updates, customer journey issues, and merchandising inconsistencies.

• Escalate findings and track resolution.

• Support initiatives to improve the customer experience and site usability.

4. Support e-commerce reporting and performance monitoring

• Assist with the preparation of weekly trading reports and dashboards.

• Help monitor key e-commerce KPIs including Revenue, Traffic, Conversion Rate, AOV, ASP, and customer behaviours.

• Support competitor monitoring and market intelligence activities.

• Contribute to the preparation of business reviews and performance updates.

5. Support stakeholder coordination and project management

• Help coordinate activities across Marketing, CRM, Customer Service, Retail, Supply, and Global teams.

• Track actions, deadlines, and project milestones.

• Support asset collection, campaign coordination, and operational follow-up.

• Assist in maintaining project trackers and documentation.

6. Contribute to continuous improvement

• Identify opportunities to improve site execution, customer experience, and operational efficiency.

• Share ideas based on competitor monitoring and industry trends.

• Support testing, learning, and optimisation initiatives.

• Contribute to team projects and ad hoc business needs.Profile description:

WHO YOU ARE

• Currently pursuing a Bachelor’s or Master’s degree in Business, Digital Marketing, E-Commerce, Management, or a related field.

• Strong interest in e-commerce, digital business, retail, and customer experience.

• Curious, proactive, and eager to learn in a fast-paced environment.

• Strong organisational skills with attention to detail.

• Comfortable working with Excel, PowerPoint, and digital tools.

• Analytical mindset with an interest in understanding business performance and customer behaviour.

• Strong communication and collaboration skills.

• Fluent in French and English.

We offer:

WHAT YOU WILL LEARN

• E-commerce trading and commercial planning.

• Content management and website operations.

• Digital customer journeys and online merchandising.

• Campaign execution and launch management.

• Business performance analysis and KPI monitoring.

• Cross-functional stakeholder management.

• The day-to-day operations of a leading international D2C e-commerce business.