Franchise Account Manager

Position Details

• Position Title Franchise Account Manger
• Role Type & Span of control Individual Contributor
• Department/Sub Department Franchise CAMs
• Reporting to Head - Franchise CAMs
• Location Noida
• Employment Type Full Time

Key Responsibilities

• Franchise Relationship & Stakeholder Management
  • Establish and nurture strong, long-term relationships with key stakeholders across StudyIn franchise offices.
  • Act as the primary point of contact for franchises, ensuring alignment with organizational objectives and service standards.
• Operational Coordination & Execution
  • Drive end-to-end coordination between franchise offices and internal teams for smooth daily operations to get the goals achieved.
  • Ensure timely resolution of operational challenges by collaborating with cross-functional teams (IT, CRM, Creative).
• Training, Development & Capability Building
  • Lead structured training programs for new and existing franchise staff on operations, systems, and process updates.
  • Conduct regular CRM and Application Portal (AP) training sessions to ensure system adoption and efficiency.
• University & Liaison Coordination
  • Liaise with universities and internal liaison teams to secure and manage agent portal access for all franchise offices.
  • Facilitate smooth application processing by ensuring all required systems and access points are operational.
• Franchise Setup & Expansion Support
  • Lead the end-to-end onboarding and setup of new franchise offices, including:
  • CRM account creation and configuration
  • University agent portal setup
  • Staff onboarding and complete operational process & CRM training
  • Email and system access provisioning
  • Provide full virtual operational support to ensure successful launch and readiness.
• Query Resolution & Issue Management
  • Proactively address and resolve queries raised by franchise partners, ensuring minimal disruption to operations.
  • Act as a bridge between franchise offices and internal teams for quick and effective issue resolution.
• Data Management & Reporting
  • Conduct regular follow-ups with franchise offices for final choice data and university-required updates.
• Dispute Resolution & Escalation Handling
  • Manage and resolve disputes by coordinating between franchise offices, liaison teams, and universities.
  • Ensure timely closure of escalations while maintaining strong partner relationships.
• Financial Management
  • Handle all commission-related issues and act as a liaison between franchises and the commission team.
  • Address any discrepancies or concerns regarding commissions.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.