Franchise Development Coordinator

The Franchise Development Coordinator serves as the primary administrative, operational, and project support resource for the Chief Development Officer and the Franchise Development team. This role is responsible for coordinating franchise sales activities, supporting prospect pipeline management, preparing reports and presentations, facilitating communications with franchise prospects and internal stakeholders, and ensuring smooth execution of development initiatives.

The successful candidate will be highly organized, detail-oriented, proactive, and capable of managing multiple priorities in a fast-paced sales and development environment. The position plays a critical role in supporting franchise growth objectives and enhancing the efficiency of the development team.

Duties and Responsibilities

Development Team Support

• Provide administrative and operational support to the CDO and Franchise Development team.
• Coordinate internal and external meetings, conference calls, and development-related events.
• Prepare agendas, meeting materials, and follow-up action item summaries.
• Manage departmental calendars and scheduling as requested.
• Assist with travel arrangements and expense reporting.

Franchise Sales & Pipeline Administration

• Maintain and update franchise prospect records within CRM systems.
• Monitor prospect status and assist with pipeline reporting.
• Coordinate execution and distribution of franchise development materials.
• Support franchise candidate communication and follow-up activities.
• Track franchise application, approval, and onboarding milestones.

Reporting & Analytics

• Prepare weekly, monthly, and quarterly development reports.
• Compile market research, competitive intelligence, and territory analyses.
• Assist with revenue forecasting and development performance reporting.
• Generate KPI dashboards and presentation materials for leadership meetings.

Project Coordination

• Coordinate cross-functional projects involving Operations, Marketing, Legal, Finance, Real Estate, and Franchise Development.
• Track project milestones and ensure completion of assigned deliverables.
• Support franchise conferences, trade shows, discovery days, and recruiting initiatives.

Administrative Support

• Prepare presentations, correspondence, reports, spreadsheets, and contracts.
• Maintain development files, records, and documentation.
• Manage document routing and approval processes.
• Support budget tracking and vendor coordination as needed.

Qualifications

Required Education

• Associate's degree or Bachelor's degree in Business Administration, Marketing, Hospitality, Communications, or related field preferred.

Experience

• 2-5 years of experience in administrative coordination, sales support, franchise development support, business operations, or a related role.
• Experience supporting senior-level executives preferred.
• Experience working with CRM systems and reporting tools preferred.

Skills & Competencies

Technical Skills

• Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Experience with CRM platforms such as Salesforce or similar systems.
• Strong reporting and spreadsheet capabilities.
• Ability to prepare executive-level presentations and reports.

Professional Skills

• Exceptional organizational and time-management abilities.
• Strong verbal and written communication skills.
• High attention to detail and accuracy.
• Ability to manage confidential information with discretion.
• Strong follow-through and problem-solving capabilities.
• Ability to work independently while supporting multiple team members.

Personal Attributes

• Professional presence and customer-service mindset.
• Collaborative and team-oriented approach.
• Proactive and resourceful.
• Adaptable in a fast-paced growth environment.
• Strong sense of urgency and accountability.

Performance Expectations

Success in this position will be measured by:

• Accuracy and timeliness of development reporting.
• Effective support of franchise prospect pipeline activities.
• Responsiveness to development team and executive requests.
• Successful coordination of development projects and events.
• Timely completion of administrative and operational deliverables.
• Contribution toward franchise growth initiatives and overall team efficiency.