Franchise Development Manager

Overview

The Franchise Development Manager is primarily responsible for franchise administration and development coordination, representing approximately 60% of the role. Responsibilities include administering new franchise agreements, renewals, extensions, and store transfers; coordinating annual Franchise Disclosure Document (FDD) updates; maintaining accurate development records; and following up on milestones across departments.

The remaining approximately 40% of the role supports franchise recruitment through introductory meetings, candidate qualification, education, and follow-up, including Discovery Day preparation. As candidates advance, the VP of Development leads unit economics discussions, candidate evaluation, and deal closing. The Manager maintains candidate relationships and coordinates milestones and next steps in partnership with the VP.

Responsibilities

Franchise Administration and Development Coordination

• Administer new franchise agreements and store transfer documentation, coordinate required approvals and execution with the VP and appropriate resources, and track completion of required steps.
• Coordinate franchise agreement renewals and extensions, track deadlines and required documentation, and support the VP in addressing upcoming lease expirations.
• Coordinate internal information collection and follow-up for annual FDD updates and amendments with the VP and outside legal counsel. Track disclosure records and required process steps under company procedures.
• Maintain development records covering new agreements, transfers, renewals, and lease expirations.
• Facilitate recurring development status meetings, maintain the new store opening activity tracker, and follow up on outstanding actions across departments.
• Maintain SharePoint checklists for transfers and new store openings. Coordinate required information and status updates with Operations, Training, Construction, Accounting, Marketing, IT, and Supply Chain.
• Coordinate with Accounting to track royalties and fees due through transfer closings and confirm payment status.
• Maintain organized agreement files in SharePoint and provide documentation for annual audits and internal requests.

Initial Outreach and Candidate Qualification

• Promptly respond to inquiries and broker referrals; conduct introductory calls and present the TOGO’S brand, operating model, ownership expectations, and available opportunities.
• Assess motivation, brand fit, business experience, financial capacity, desired markets, and timing against TOGO’S requirements. Collect applications and supporting information for review.
• Follow up consistently, nurture qualified prospects, and brief the VP on candidates’ interests, concerns, and readiness to advance.

Candidate Education and Sales Process Management

• Coordinate candidate milestones, business presentations, Franchise Disclosure Document reviews, franchisee validation, and leadership calls in partnership with the VP.
• Explain the opportunity using approved materials and territory information. Coordinate unit economics discussions and financing and legal questions with the VP and appropriate resources.
• Organize Discovery Day, prepare participants, coordinate agendas and logistics, participate in presentations, and manage follow-up through agreement execution.

CRM Management and Sales Reporting

• Maintain accurate candidate profiles, communication history, documents, stage status, and scheduled activities in the CRM. Follow company procedures for disclosure and candidate communications.
• Maintain CRM email campaigns and sales automation tools to support follow-up and reengage inactive leads.
• Provide lead, pipeline, and sales reports to the VP, including qualification results, next steps, obstacles, and projected awards. Track established activity and development goals and recommend process improvements based on results and candidate feedback.

Broker Relationships and Recruitment Marketing

• Build relationships with franchise brokers and consultants; provide timely candidate updates and information about TOGO’S opportunities and requirements.
• Participate in broker presentations, trade shows, expos, and conferences; coordinate event logistics and booth setup and follow up on leads.
• Assist with sales collateral, franchise website content, brand presentations, and approved deal announcements. Share lead quality feedback to improve recruitment efforts.

Qualifications and Education Requirements

• Experience administering agreements, renewals, deadlines, and related documentation in franchise development or a comparable administrative role.
• Working knowledge of FDD administration and disclosure and compliance processes, or relevant experience following regulated documentation requirements and established procedures.
• Proficiency with CRM systems, SharePoint, Microsoft Office, conferencing tools, and reporting; consistent discipline in maintaining accurate records, organized files, and timely follow-up.
• Experience coordinating work across departments and managing multiple priorities, milestones, and deadlines.
• Excellent organization, attention to detail, follow-through, and time management.
• Strong written, verbal, and presentation skills; a professional, service-oriented approach to franchisees, candidates, and referral partners.
• Ability to work independently in a remote environment, collaborate across departments, and travel to candidate meetings and trade events.
• Bachelor’s degree or equivalent relevant experience preferred.

Preferred Qualifications

• Franchise development or franchise sales experience, including candidate qualification, relationship management, and progress toward development goals.
• Experience assessing financial qualifications, discussing business performance metrics, and presenting a franchise opportunity using approved materials.
• Experience with franchise brokers, recruitment events, and territory software.
• Enthusiasm for the TOGO’S brand and ability to build trust and guide candidates through business decisions.

Physical Demands and Work Environment

The employee is regularly required to sit, stand, talk, and hear. Specific vision abilities include close vision, distance vision, and the ability to adjust focus.

This job description is not all-inclusive. The employee may perform other related duties to meet the organization’s ongoing needs.

Join us as a Franchise Development Manager to play a key role in expanding our brand footprint while ensuring operational excellence within our franchise network.

Pay: $80,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Cell phone reimbursement
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: Remote