Franchise Manager

Key Responsibilities

• Manage day-to-day communication and coordination with assigned franchisees.
• Ensure franchise outlets follow Donzel SOPs, brand standards, hygiene, food safety and operational guidelines.
• Monitor outlet sales, profitability, inventory, wastage and overall performance.
• Conduct regular outlet visits, audits and performance reviews.
• Identify operational gaps and ensure corrective actions are implemented within defined timelines.
• Monitor inventory, ERP entries, purchasing, stock variance and material consumption.
• Ensure franchisees follow company policies relating to POs, payments, credit limits and procurement.
• Support franchisees in improving sales, customer experience and outlet profitability.
• Coordinate with Production, Dispatch, Accounts, Marketing and Management to resolve franchisee requirements.
• Ensure new products, promotions, campaigns and company initiatives are implemented correctly at franchise outlets.
• Monitor customer complaints and ensure timely resolution at the franchisee level.
• Train and guide franchisees and their outlet teams on SOPs, products, systems and company processes.
• Monitor outlet staffing, service standards, grooming, cleanliness and discipline.
• Conduct mystery audits / company audits and document deviations.
• Issue performance observations and follow up on corrective actions wherever required.
• Identify franchisee concerns, risks and potential business opportunities and report them to management.
• Maintain accurate records of franchisee performance, issues, visits, audits and action points.
• Build strong professional relationships with franchisees while maintaining company policies and commercial discipline.

Key KPIs

• Franchise outlet sales and growth
• Franchisee profitability support
• SOP and audit compliance
• Inventory accuracy and wastage control
• Customer complaint resolution
• Timely implementation of company initiatives
• Franchisee satisfaction and retention
• Payment and commercial compliance
• Outlet cleanliness and service standards
• Frequency and quality of outlet visits
• Timely closure of operational issues

Pay: ₹30,000.00 - ₹42,000.00 per month

Work Location: In person