Franchise Relations Team Lead

POSITION PURPOSE: To support franchise network growth by managing franchisee acquisition, onboarding, and relationship management activities. The role serves as the primary liaison for franchisees throughout the pre-opening process, ensuring a smooth onboarding experience and effective coordination between franchisees and internal teams.

SCOPE OF WORK: Execute franchise acquisition, onboarding, and franchisee relations initiatives in coordination with the Business Development Manager and Assistant Manager. Manage franchisee communications, documentation, financial requirements, and pre-opening milestones while facilitating cross-functional coordination to support successful store openings and franchisee satisfaction.

JOB DESCRIPTION:

• Assist in prospect sourcing, lead management, franchise presentations, and conversion of qualified franchise candidates.
• Oversee the completion of franchise agreements, documentary requirements, fees, deposits, and other pre-opening requirements.
• Act as the main point of contact for franchisees, addressing inquiries and ensuring timely communication throughout the onboarding process.
• Monitor onboarding milestones and coordinate with Operations, Construction, Marketing, Supply Chain, and other departments to support successful store openings.
• Track franchise fees, deposits, contractual obligations, and coordinate billing and settlement concerns with Finance.
• Maintain franchise pipelines, onboarding trackers, and performance reports while supporting franchise expansion and business development projects.

QUALIFICATIONS:

• Bachelor’s Degree in Business Administration, Marketing, Entrepreneurship, Retail Management, or any related field.
• Minimum 2–3 years of relevant experience in any of the following areas:
• Franchising or franchise operations
• Business development or tenant acquisition
• Retail leasing or commercial real estate
• Specialty retail, vending, or entertainment concepts
• Experience in mall-based kiosk operations or small-format retail concepts is an advantage.
• Exposure to contract processing, documentation, or commercial negotiations is preferred

Pay: Php35,000.00 - Php40,000.00 per month

Benefits:

• Company events
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Opportunities for promotion
• Pay raise
• Promotion to permanent employee

Work Location: In person