Franchise Restaurant Operations Manager - ID

Core Responsibilities:

• End-to-End Operations Control:​ Oversee daily store operations, develop and iterate SOP manuals, and establish a "Inspection-Correction-Recheck" closed-loop mechanism to ensure brand consistency in image, food quality, and service processes.
• Cost & Profit Optimization:​ Establish a comprehensive cost accounting system to precisely control food costs, labor scheduling, and operating expenses; enhance profit margins and table turnover rates through budgeting and data analysis.
• Marketing & Membership Operations:​ Plan online/offline marketing campaigns (delivery platforms, reviews, communities); build and maintain membership systems to boost customer retention and brand reputation.
• Team Building & Management:​ Structure store organization, implement tiered training and performance appraisals, and establish incentive mechanisms to reduce turnover and enhance team execution.
• Supply Chain & Risk Control:​ Coordinate with supply chain to ensure ingredient delivery efficiency and quality; establish emergency protocols for food safety, fire safety, and regulatory compliance to prevent security incidents.

Job Requirements:

• College degree or above; minimum 5 years of experience in chain restaurant operations management; prior experience in the Indonesian market is preferred.
• Proficient in F&B cost control (ingredients, scheduling), ERP system operations, and data analysis; strong profit-oriented mindset.
• Excellent cross-departmental coordination skills, crisis management capabilities, and leadership under high-pressure environments.
• Language:​ Native Indonesian speaker; fluent in Chinese and English to facilitate seamless communication between the China HQ and local teams.