Fraud Analyst

• The Fraud Analyst is part of the Risk & Compliance team within Nymbus
• The Fraud Analyst is responsible for supporting the Senior Director of Fraud in the overall fraud function, with the ongoing review, management, and referral of potential suspicious or fraudulent activity identified through various reports, alerts and non-alert based sources, that are managed on behalf of regulated financial institutions.
• This unique position offers an Analyst the opportunity to analyze fraud patterns across multiple clients and fraud programs, while being able to connect the dots if and when overlap occurs.
• The Analyst works cross-functionally with both internal operational and support teams, as well as external client contacts for multiple regulated financial institutions.
• The Analyst will use independent and professional judgment when analyzing fraud performing investigations.
• Additionally, the Fraud Analyst will ensure that all cases of suspicious or potentially fraudulent activity are evaluated, documented, and escalated in accordance with the standard operating procedures.
• We are searching for highly engaged individuals with a previous background in fraud prevention and Detection at a financial institution
• Monitor and analyze transactions and account activities to identify suspicious activity and
  potential fraud
• Utilize various fraud detection tools to identify and prevent fraud proactively
• Accurately document fraud attempts, trends and loss events
• Speak to account holders, victims and fraudsters where appropriate to gather further
  information and supporting documentation
• Review and process customer claims of unauthorized activity related to Debit card, Credit
  card, ACH, P2P and Bill Payments using a variety of systems
• Analyze dispute cases and merchant documentation to determine chargeback eligibility
• Keep management up to date on fraud-related incidents, emerging trends and make
  recommendations for process improvements
• Ensure that all alerts and cases are handled in an efficient and timely manner
• Regularly exercise discretion and independent judgment in the performance of essential job
  functions
• Provide cross-functional support to internal operational and support teams by response to
  internal messaging systems, transfer of phone calls, or providing input on transaction decisions
  escalated for fraud review
• Effectively communicate with clients and operational teams, while maintaining response times
  within our standard Service Level Agreement timeframes
• Other duties as assigned
• HOURS 9-6pm EST M-F

Benefits

• Healthcare and Dependant Care Flexible Spending Accounts
• Nymbus Awards and Recognition
• Retirement Plan Services / 401(k)
• Parental and Disability Leaves
• Time Off and Company Holidays
• Flexibility of being Fully Remote
• Collaborative Environment
• Employer Subsidized Medical and Dental Insurance- Ability to work with minimal supervision in decision making
• Fraud certification desired
• Ability to identify issues and demonstrate analytical, research and problem resolution
  skills
• Past experience working in a financial institution or in a fintech environment
• Team building, interpersonal, and relationship building skills
• Ability to multi-task and to function efficiently in a high volume, fast paced, deadline
  oriented environment
• At least 3 years of experience in fraud detection, investigation or a related field
• Contributor to team success
• Understand assignments and complete work independently without requests for repeated
  direction
• Diligent time management, prioritization and analytical skills
• Existing knowledge of banking policies, procedures, government regulations
• Comfortable navigating multiple systems and applications, utilizing resources to solve
  routine challenges
• Proven strong verbal/written communication and interpersonal skills
• Open minded and adaptable to new ideas in a changing environment
• Require limited manager intervention between assignment and delivery
• Some college, with preference for Business, Criminal Justice, or Finance-Related
  concentration preferred but not required
• Recognize, own and learn from mistakes
• Understand basic process flows and upstream & downstream impacts
• Familiarity with other fraud detection tools and platforms (Verafin, DataVisor) preferred
  but not required
• Ability to handle complex situations requiring analysis or research while using
  independent judgment
• Proficient in Microsoft Office applications
• Exceptional attention to detail
• Excellent customer service skills and ability to handle routine/occasional customer service
  inquiries independently