Fraud and Risk Analyst

We are seeking a proactive and detail-oriented E-commerce Fraud Analyst Merchant Side to identify, investigate, and mitigate fraudulent activities such as account takeovers and triangulation fraud. The ideal candidate will have hands-on experience using advanced fraud detection tools such as Signifyd, Forter, or similar platforms, and a strong background in card-not-present (CNP) e- commerce environments.

Key Responsibilities:

• Detect and investigate fraudulent transactions, including account takeovers, triangulation fraud, and other emerging fraud trends in e-commerce.
• Analyze transaction patterns, customer behavior, and risk signals to identify suspicious activity.
• Use fraud detection tools like Signifyd, Forter, or similar systems to review flagged transactions and make risk-based decisions.
• Collaborate with chargeback teams to connect fraud patterns with post-transaction disputes.
• Work closely with customer support and payment operations to quickly resolve fraud related issues and protect legitimate customer experiences.
• Assist in configuring fraud rules and fine-tuning scoring logic based on false positives and fraud losses.
• Document fraud cases, trends, and resolutions for internal reporting and regulatory compliance.
• Stay updated on e-commerce fraud schemes and industry best practices to proactively adapt fraud prevention strategies.
• Support incident response during fraud spikes or coordinated attack patterns.
• Contribute to process improvements and fraud prevention policies based on root cause analysis.

Requirements:

• 1–3 years of experience in fraud detection/prevention in an e-commerce merchant-side environment.
• Strong understanding of card-not-present (CNP) fraud, including account takeovers and triangulation schemes.
• Hands-on experience with fraud tools like Signifyd, Forter, Kount, or similar platforms.
• Analytical mindset with the ability to interpret large volumes of data to identify fraud patterns.
• Familiarity with payment flows, order life cycles, and customer identity verification practices.
• Strong decision-making, documentation, and communication skills.
• Ability to work in a fast-paced environment and meet operational SLAs.