Fraud and Risk Analyst

Passport.io provides payment operations as a service. With deep expertise in the payments industry and a commitment to solving complex business challenges, Passport.io empowers companies to streamline their financial operations.

It delivers the best in software and white-label support to make sure you can combat fraud, prevent and resolve costly chargebacks, increase your billings, build brand loyalty, and process your payments end-to-end with secure and easy-to-use technology.

As a Fraud and Risk Analyst, you will ensure that all customer transactions on the Passport.io platform are secured. As a fraud and risk analyst, you shall monitor transactions in real time, detect and investigate causes of actual or suspected fraud and noncompliance, provide timely feedback, and contribute to the overall improvement of fraud management processes. To succeed in this role, you should be genuinely interested in internet culture and familiar with the digital goods space, web-based services, mobile services, and online payment methods.

WHAT YOU WILL DO

• Monitor real-time transactions and report patterns of fraudulent activities;
• Conduct KYC (Know Your Customer) reviews, including identity verification checks, document validation, and ongoing due diligence for new and existing users?
• Use available tools to thoroughly investigate blocked transactions and cases of suspected or actual fraud, and make informed decisions/recommendations;
• Work closely with other teams, such as Customer Support, to better address risk-related inquiries of end-users.
• Evaluate and recommend ways to improve risk and fraud detection systems and strategies.

WHAT YOU'LL NEED TO HAVE

• Bachelor’s degree or higher, preferably in Business, Finance, Economics, Criminology, or a related field
• At least 3+ years of experience in fraud detection, risk analysis, or a related role (fintech, payments, or financial services preferred)
• Excellent communication skills in English, both written and verbal
• Strong analytical and investigative skills, with the ability to detect patterns and anomalies in transactional data
• Familiarity with fraud detection tools, chargeback processes, and risk mitigation techniques is a plus
• Flexibility to work on rotating shifts, including nights, weekends, and holidays as needed
• Highly detail-oriented and organized, with a focus on accuracy and risk mitigation
• Team player with a strong sense of accountability and a proactive mindset

WHY JOIN US?

If you are eager to take your career to the next level in the payment industry, this is the opportunity for you. We offer:

• Competitive compensation depending on experience and skills
• Career advancement opportunities across a global network
• A dynamic, international team environment
• Exposure to the fintech and gaming industries
• Office-based role in Valero St., Makati City—surrounded by like-minded innovators

This role is the ideal opportunity for someone looking for new challenges that would allow them to make a noticeable, positive impact in the company while learning and adapting to our fast-paced scale-up environment.

As part of our growing team in Manila, you will have a lot of opportunities to develop your career further with us. With future expansion plans, now is a great time to join us on our journey to change the way we pay.

Notes: Only shortlisted candidates will be contacted.

Job Type: Full-time

Benefits:

• Company events
• Health insurance
• Opportunities for promotion
• Promotion to permanent employee

Ability to commute/relocate:

• Makati: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person