FRAUD CASE ASSOCIATE (MAKATI)

Fraud Associate is primarily responsible for receiving, preparing, processing fraud documentation, and conducting preliminary investigations on client disputes.

Main Responsibilities:

• Handles resolution of disputed MasterCard,VISA, and BancNet transactions.
• Handles timely listing of lost and cancelled delinquent accounts to MasterCard Account Management System (AMS).
• Monitors and submits subsidiary ledgers (SLs) managed by the Unit.
• Ensures disposition of float items within five (5) days from transaction date.
• Preparation of regulatory report, if any, as required by the card schemes’ and Bank’s regulators or compliance agencies.
• Coordinates and liaises with other BancNet and MasterCard member banks, merchants and other Card Banking Departments/Units to resolved disputes.
• Prepares monthly and quarterly reports in compliance to BancNet and MasterCard requirement.
• Prepares and provide MIS for all dispute related transactions that can be used by the Management as inputs for decision-making.
• Observes customer transactions to identify fraudulent activities; Reports open banking fraudulent transactions to partners for blocking / possible reclamation.
• Reports fraudulent transactions to merchant/other banks for blocking and possible reclamation.
• Evaluates and investigates fraud incidents.
• Supports 24/7 operation to monitor, receive, and validate incoming fraud referrals via call or email from other originating financial institutions OFIs, FMS, and reporting victims.
• Handles investigation and conduct Enhanced Due Diligence (EDD) on reported and layered perpetrator accounts.
• Managing mailbox activities and monitor replies of RFIs and Sub-RFIs on reported fraud transactions.
• Responsible in submission of reportorial requirements (STR/RCL).
• Provides customer support by ensuring resolution of dispute cases within defined time frame.
• Handle receiving of complaints related to deposit accounts.
• Conduct KYC, validation of disputed transactions, holding, and reporting of disputed funds to other receiving financial institutions (RFIs).
• Handles complaints from branches and Contact Center.
• Sends formal letter and provides feedback to complaints.
• Preparation of regulatory report, if any, as required by the Bank’s regulators or compliance agencies.
• Handles testing and implementation of various User Acceptance Testing (UAT) related to Department’s functions.
• Ensures compliance to the Unibank’s policies and procedures while providing exceptional support and service to various business units and clients.

Qualifications:

• Graduate of any 4-year Bachelor’s/College Degree
• Fresh graduates are welcome to apply, experience in handling fraud cases is an advantage
• Willing to be assigned in Makati
• Willing to be in a shifting schedule