Fraud Detection - SPX Express

The Compliance and Risk Management team ensures that Shopee complies with applicable regulations and is primed for success with the right checks and balances while safeguarding the interests of our stakeholders in an inclusive and sustainable digital ecosystem. The team manages potential risks to the company's operations and reputation through risk assessments, internal fraud control, employee training as well as the implementation of information technology policy and cyber security tools.

Job Description:

• Identify and analyze fraud signals from SPX Express (SPX) operator tools, including Fleet Management Systems (FMS) and driver applications.
• Maintain and continuously improve fraud leading indicators to monitor suspicious system behaviors and preempt risks.
• Collaborate closely with Product, Data, and Operations teams to validate system loopholes and design robust mitigation workflows.
• Formulate and recommend preventive operational controls tailored to each identified Modus Operandi (MO).
• Support regional partners in implementing and executing regional fraud testing programs within existing operational flows.
• Validate, stress-test, and report on emerging fraud Modus Operandi (MO) and escalated risk reports from cross-functional stakeholders.
• Conduct rigorous Root-Cause Analysis (RCA) on emerging fraud patterns to establish long-term mitigation strategies.
• Prepare and present detailed stress-test reports on new Modus Operandi (MO) to the investigator and fraud project teams.
• Coordinate closely with cross-value chain operations to simulate and map out potential new fraud scenarios.

Requirements:

• Hold a minimum Bachelor's degree in Operations, Management, Criminology, or equivalent practical experience.
• Possess 2 to 5 years of solid professional experience in express logistics supply chains, fraud prevention, or risk operations.
• Demonstrated expertise in data analysis, root-cause analysis, and threat/vulnerability stress-testing.
• Strong capability in identifying fraud patterns and developing preventive operational controls.
• Strong critical thinking, logical reasoning, and objective skepticism to solve complex fraud loopholes.
• Exceptional problem-solving capabilities with a high level of professional integrity and ethics.
• Outstanding attention to detail and a results-driven mindset.
• Excellent collaboration skills to work effectively with diverse cross-functional stakeholders.
• Willingness to travel across Indonesia based on operational requirements.
• Based in Indonesia.