Fraud Investigator

Role & responsibilities

Primary responsibility of the Investigator for Externalisation Business is to ensure the adherence of Investigation policies and protocols. Fraud prevention and detection would be the main objective . The role is cross-functional and requires deep collaboration and influencing ability with stakeholders from business , operational external partners and customers .

Job Description: -

1. As part of Investigation team he / she will be a single point of contact (SPOC) for the cases assigned and within the Region its follow up

2. Adhere to Investigation protocol and procedures. Collate and furnish breach statistics data and present the action initiatives to major stakeholders

3. Conduct case assessment and evaluation. Post assessment prepare investigation plan

4. Take up theAssigned cases for investigation , based on case evaluation

5. Follow up on cases, resolution and raise flags where management attention is needed

6. Support & coordinate with regional investigation teams for investigations, coordinate and support the external agency whenever the specific task of investigation is outsourced to them.

7. Review investigation reports, prepare executive summary for trends and patterns, fine tune remedial measures with an objective of reducing losses and mitigate the evolving risks

8. Follow up with relevant stakeholders for status updates on remediation measures of the case outcome. Support and Guide the Security and Ops Teams on timely and effective execution of the same

9. . Assist & ensure the support for Externalisation / Customer Support / Hub Operations Team is structured.

10. Prepare and maintain database of investigation cases, resolved cases to be used for trend analysis as well as historical data

11. Deeply connect with data analytical teams , to obtain relevant shrinkage and loss related information and devise methodology for prevention, detection and resolution of frauds

12. Co-develop and document on the known standards on breach management and disciplinary processes under guidance of the Security Manager

13. Should have the knowledge working on tools and applications used for investigation

Key Stakeholders

• Lead Investigations (Line Manager)
• Regional & Central Security Teams
• HR, Logistics and Ops Team
• Local & Regional Security teams
• Local authorities & law enforcement agencies

Job Requirements

• University degree or equivalent
• Preferably person with experience working on Investigation Tools and good data Analytics
• Fair knowledge on Shrinkage and Loss Prevention, especially in logistic security/e-commerce domain
• Professional security certification e.g. CPP, CFE, PCI, CISA or equivalent is desirable.
• Knowledge of information security processes and systems

Preferred candidate profile