Fraud Operations Analyst

• Wealthfront is currently hiring a fully remote Fraud Operations Analyst I to be responsible for daily fraud monitoring and investigation functions
• Fraud Operations is a division of Wealthfront Brokerage and works closely with Brokerage Operations, Compliance, and all other divisions of Wealthfront Corporation, including the engineering and product teams
• Assist in the identification of unusual financial activity indicative of money laundering, financial fraud and/or financial crime
• Conduct complex investigations aimed at identifying criminal activities and preventing fraud on our platform
• Perform data-driven analysis to identify vulnerabilities and/or proactively determine potential issues or areas of improvement
• Perform thorough analyses of account and transaction history to detect and elaborate on established patterns related to fraud and anti-money laundering (AML) typologies
• Conduct holistic account and transaction monitoring in support of Wealthfront’s BSA/AML and Sanctions programs
• Coordinate fraud investigations and recoveries with contra firms
• Present findings of investigations to different stakeholders within the firm
• Create, implement, and update policies and procedures to further develop Wealthfront’s anti-financial crime and transaction monitoring program
• Research fraud, identity and user behavior to contribute to rules, models and other detection systems
• Maintain subject matter expertise and ensure work completed adheres to applicable regulations, policies, and procedures
• Assist in the identification of process improvements and automation opportunities
• Coordinate with Financial Crimes Compliance to ensure fraud and non-fraud-related cases are properly escalated for investigation and SAR filing consideration
• Partner with Engineering teams to implement automated solutions
• Work with other product areas to develop new data driven controls for optimizing user experience while detecting and preventing fraud
• Work with our support team to resolve client inquiries

Benefits

• Lunch and snacks on the house: Enjoy lunches, snacks, coffee and stipends to go out to lunch with coworkers.
• More tools in your toolbox: Join one of our affinity groups, attend leadership trainings and receive 1:1 mentorship. We give team members a quarterly learning stipend so we can all continue to grow and improve.
• Commuting made easy: We’re a short walk from the Palo Alto Caltrain and all employees receive a Caltrain pass. Our co-working space in San Francisco is great for days when you need to work from the city. An additional transportation stipend and relocation bonuses make getting to the office a breeze.
• Prioritize Wellness: Stay happy and healthy however you choose with our monthly wellness reimbursement. You define what wellness means for you — a massage, running sneakers, or dance classes? It’s your call.
• Work/life balance (no, really): We have flexible working hours, a discretionary time off policy and offer 16 weeks of paid parental leave (both parents). We work hard, but we rejuvenate too.
• Your health matters: We provide comprehensive medical, dental and vision coverage for you and your family, including HSA contributions for high deductible plans.- Ability to make sound, risk-based decisions with limited information
• Strong research and investigation skills, including synthesizing large amounts of information and evaluating transaction data
• Embody the qualities of being a true team player - curiosity, humility, intelligence, and openness to both positive and constructive feedback
• Experience investigating fraud typologies such as Wire, ACH, Debit Card, Online Account Takeover, Identity Theft, Elder Financial Exploitation, and New Account Fraud
• Demonstrated curiosity and a proactive approach to identifying patterns and emerging risks
• Strong attention to detail and ability to produce accurate, well-documented work
• 1-3 years of fraud investigations experience in the financial services industry
• Strong collaboration skills and ability to work effectively with cross-functional teams
• Ability to manage competing priorities and adapt quickly in a dynamic, fast-paced environment
• Excellent written and verbal communication skills
• Experience with disputes and knowledge of Reg E
• Familiarity with Anti-Money Laundering (AML), Anti-Threat Finance (ATF), OFAC, Financial Intelligence analysis and Counter-Intelligence analysis
• Experience with SQL, dashboard creation, and/or other data analysis tools
• Knowledge of FINRA, NACHA, SEC and MSRB rules and regulations