Fraud Operations Intern

Who you are

• Currently enrolled in a full-time, degree-seeking program in Business, Accounting, Criminal Justice, Psychology, or a related field with an expected graduation date of Winter 2027/Spring 2028
• Interest in the end-to-end fraud investigation process and various fraud typologies, including Account Takeovers, Identity Theft, and Money Movement Fraud
• Strong analytical and problem-solving skills with the ability to independently make sound decisions on potentially fraudulent cases
• Effective written and verbal communication skills with strong attention to detail
• Experience collaborating with cross-functional teams, such as product, engineering, legal, compliance, or financial crimes

What the job involves

• We are building an elite team, applying frontier technologies to the world’s biggest financial problems
• We’re looking for bold thinkers
• Sharp problem-solvers
• Builders who are wired to make an impact
• Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers
• We’re a high-performing, fast-moving team with ethics at the center of everything we do
• Expectations are high, and so are the rewards
• The Fraud Investigation team’s mission is to ensure Robinhood customers have swift identification and resolution of fraud-related issues
• We do this by interacting with customers when their accounts encounter fraud, placing temporary restrictions on accounts if needed, investigating customer-surfaced and RH-identified fraud, communicating in a timely manner, and efficiently restoring and remediating accounts to their pre-fraud status
• We train and employ skilled and knowledgeable investigators, deliver consistent and high-quality support, and minimize impact from fraud losses to protect our customers and our company's financial health
• As a Fraud Operations Intern, you will conduct an end-to-end fraud investigation of accounts that have any concerns of fraud, with the ultimate goal of protecting our customers and minimizing fraud exposures to the firm
• As a Fraud Operations Intern you will be responsible for reviewing fraud alerts, determining fraud or no-fraud and help identify emerging fraud trends through data analysis
• Review and investigate suspected fraudulent alerts — both proactive and reactive — using multiple internal and external tools
• Use data analysis techniques, critical thinking, and pattern detection to identify emerging fraud trends and detection methodologies
• Recognize and actively communicate emerging fraud trends and findings to relevant stakeholders
• Document the rationale and determination for each alert and submit referrals to other Robinhood teams where necessary
• Occasionally communicate with customers regarding information on their accounts related to an active fraud investigation